Ankita Sood
Hospitality Professional
Sydney,Australia
Summary
Seasoned Hospitality Manager offering a rich & qualitative experience of over 12 years in hotels, retail & food services industry. Focused on successful team building, operational efficiency and improvement. Collaborative leader committed to building high-performing teams through empowering work culture.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Unit Manager, Goldman Sachs
Compass Group Australia
09.2024 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Developed and implemented strategies to maximize customer satisfaction - introducing a comprehensive feedback system leading too100% improvement in positive feedback year on year, and 37% increase in onsite events.
- Developed strong working relationships with client and stakeholders for cohesive unit functioning.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality operational standards with 100% retention of existing team.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Assistant Unit Manager, Morgan Stanley
Compass Group Australia
09.2023 - 09.2024
- Implemented effective workflow improvements that led to increased efficiency and productivity for the entire unit through consistent hands on trainings.
- Fostered a culture of teamwork among team members by facilitating open communication channels and encouraging collaboration.
- Spearheaded employee retention efforts by actively supporting career development opportunities for team members within the unit.
- Provided ongoing support to new hires during their orientation period, fostering a welcoming atmosphere that encouraged skill-building and growth from day one onward.
Operations Manager
Compass India Food Services Pvt Ltd
01.2022 - 06.2023
- Led F&B operations for Compass at Microsoft in Bangalore, with a team of over a 100 to run 24X7 onsite operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Introduced plant forward menus with focus towards repurposing peel waste, reducing overall café waste to 4% from 11% in line with clients sustainability agenda.
- Led hiring, onboarding and training of new hires to fulfill business requirements and ensure smooth day to day operations.
Operations Manager
The Artful Baker, Lite Bite Foods Pvt Ltd
01.2019 - 01.2022
- Led new product development, daily operations, business & expansion for the vertical.
- Managed & developed overall training and SOP for products and daily operations.
- Led recruiting, hiring and training of team members.
- Established positive work culture through training and guided team members to maintain high productivity and performance metrics.
- Devised processes to boost long term business success and increase profitability.
- Effectively reduced operational cost from 95% to below 85%
- Cost of labor reduced by 30% in BOH & 20% in FOH
- Successfully launched 4 new cloud kitchens across 2 cities
- Brought down food cost from 35%+ to below 30%
Chef Manager
Entrepreneurship
03.2014 - 05.2018
- Oversaw business budget planning and administration, purchasing, and payroll.
- Responsible for new product development and planning menus based on seasonality, availability, dietary concerns and cost.
- Maintained food cost of 35% and sustained profitability of 10% annually.
- Increased scope of business by consulting for dessert/ bakery menus across Delhi and increasing revenue by 40%.
Bakery Kitchen Executive
The Oberoi Amarvilas, Oberoi Group of Hotels & Resorts
07.2013 - 02.2014
- Optimized bakery costs as per budget.
- New product development as per brand SOPs for 3 F&B outlets by designing menus to offer a variety of high quality products.
- Increased service efficiency through regular training of team members.
KITCHEN ASSOCIATE
THE OBEROI GURGAON
05.2010 - 02.2011
Education
Kitchen Management -
The Oberoi Center of Learning & Development
New Delhi, India 04.2001 -
Kitchen Training Program
The Oberoi Center Of Learning & Development
Jaipur, India05.2010
Bachelor of Tourism Studies
Indira Gandhi National Open University
New Delhi, India05.2010
Skills
Guest relations and feedback
Team management & training
Cost reduction strategies
Strategic planning
Analytical and Critical Thinking
Safety enforcement
Timeline
Unit Manager, Goldman Sachs
Compass Group Australia
09.2024 - Current
Assistant Unit Manager, Morgan Stanley
Compass Group Australia
09.2023 - 09.2024
Operations Manager
Compass India Food Services Pvt Ltd
01.2022 - 06.2023
Operations Manager
The Artful Baker, Lite Bite Foods Pvt Ltd
01.2019 - 01.2022
Chef Manager
Entrepreneurship
03.2014 - 05.2018
Bakery Kitchen Executive
The Oberoi Amarvilas, Oberoi Group of Hotels & Resorts
07.2013 - 02.2014
KITCHEN ASSOCIATE
THE OBEROI GURGAON
05.2010 - 02.2011
Kitchen Management -
The Oberoi Center of Learning & Development
04.2001 -
Kitchen Training Program
The Oberoi Center Of Learning & Development
Bachelor of Tourism Studies
Indira Gandhi National Open University