ANKITKUMAR PATEL
Oshawa,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assembler/Sequencer
Android Industries
Oshawa, Ontario
01.2024 - 01.2026
- Collaborated in {5} key production sectors, including headliners and axles, enhancing inter-department integration.
- Backup team leader on headliner resolved issues like Quality check and repairs make sure line running smooth and get the best outcome.
- Conducted final inspection checks for {150+} consoles and headliners weekly, ensuring product quality standards
- Performed meticulous final inspections on consoles and headliners to uphold stringent quality criteria.
- Completed training at {4} stations for corners and axles, significantly expanding skill set and versatility.
- Operated torque guns, scanners, and barcode printers in {200+} manufacturing cycles, increasing operational efficiency.
- Assembled components in accordance with production specifications and quality standards.
- Operated and maintained assembly tools, ensuring optimal performance and safety compliance.
- Participated in continuous improvement initiatives to enhance product quality and operational efficiency.
IOS & Mac+ Technical support
Apple (Kelly Services Canada Ltd)
Oshawa, Ontario
08.2022 - 10.2023
- Increased user satisfaction by {30%} by efficiently resolving iOS and iMac or MacBook software issues
- Managed over {500} iMac and MacBook installations and migrations, ensuring smooth network data transitions
- Streamlined device setup for {300} schools and businesses, enhancing operational efficiency
- Enabled {1000+} businesses and schools to establish LAN connections, improving network infrastructure
- Developed customized solutions that raised client satisfaction by {25%}, by meeting unique requirements
- Assisted {400+} clients in navigating VPN and firewall restrictions for seamless application use
- Gained hands-on experience with DNS, DHCP, firewall, and VPN configurations for {400+} iMac or MacBook setups
- Documented {200+} troubleshooting cases, enriching the company’s knowledge base for future reference
- Provided remote support to {5000+} customers, optimizing their device configuration processes
- Successfully managed customer escalations for {1000+} cases, maintaining compliance with company standards
Network Administrator
Sistema Plastics Ltd
Auckland, New Zealand
08.2019 - 04.2022
- Increased employee productivity by providing comprehensive Windows support, including installation and troubleshooting.
- Improved ticket resolution efficiency by 30% utilizing Zendesk for tracking and resolving technical issues.
- Experience with configuring and administering network devices and services, including routers, switches, VLANs, DHCP, DNS, and network security policies.
- Using VMWare ESXI 6.0 software for troubleshooting and maintaining different production lines in Assembly and manufacturing
- Reduced network downtime by 25% through expert troubleshooting of LAN, WAN, and wireless infrastructures.
- Hand-on experience to troubleshoot network issues efficiently using systematic approaches, diagnostic tools, and command-line
- Facilitated seamless cloud integration by applying knowledge of virtual networks, VPNs, and load balancing.
- Boosted user competency by providing training on new software and hardware to {100+} end users.
- Ensured {99%} application uptime, supporting connectivity and functionality for critical systems.
Customer Service Representative
Number 8 Caltex Ltd
Auckland, New Zealand
05.2018 - 07.2019
- Enhanced customer satisfaction by addressing concerns swiftly, achieving a {95%} satisfaction score.
- Ensured a pleasant environment, maintaining cleanliness at a {1000+ sq ft} workstation
- Trained {20+} new employees in cashier operations, enhancing store efficiency.
- Collaborated with team members to execute promotional events smoothly, driving foot traffic and increasing sales opportunities
- Maintained a {99%} satisfaction rate on returns/exchanges, adhering to company policies.
- Boosted customer loyalty by {30%} through effective relationship management.
- Processed over {$500k} in transactions using POS, ensuring accurate financial handling.
Education
Bachelor - Information Technology WES
Northland Polytechnic
Auckland, New Zealand10-2018
Bachelor - Electronics and Communication
Gujarat Technological University
Ahmedabad, India06-2015
Skills
- Time management
- Problem-solving
- Assembly and production
- Repetitive work
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Team development
- IOS
- MacOS
- Office 365
- Client Management
Certification
- Embedded system Machgineering Solutions PVT. Ltd July 2014 to April- 2015
- Windows 10: Implementation (https://lnkd.in/gdv6ySH5 #windows10)
- Network Routing (https://lnkd.in/gw79_Wyn #routing)
- Network Administration (https://lnkd.in/gvdmffgK #network administration)
Timeline
Assembler/Sequencer
Android Industries
01.2024 - 01.2026
IOS & Mac+ Technical support
Apple (Kelly Services Canada Ltd)
08.2022 - 10.2023
Network Administrator
Sistema Plastics Ltd
08.2019 - 04.2022
Customer Service Representative
Number 8 Caltex Ltd
05.2018 - 07.2019
Bachelor - Electronics and Communication
Gujarat Technological University
Bachelor - Information Technology WES
Northland Polytechnic