ANKUR PATEL
Alpharetta,GA
Summary
Accomplished and result-driven professional with over 18+ years of experience in quality assurance in the software industry. Result-driven QA Manager with proven ability to direct and improve quality programs, reducing defects, and improving overall efficiency and productivity. Highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support the development and release of business applications in the international, geographically dispersed company. Expertise in testing design tools, with familiarity in multiple programming languages. Able to train, lead, and motivate effective cross-functional teams. Experienced in the integration and testing of third-party software.
Overview
18
18
years of professional experience
Work History
QA Test Manager
Cox Communications (Cognizant)
Atlanta, GA
10.2017 - Current
- Delivered multiple programs part of Network Engineering program which deals with E2E validation of various internal and external applications and CPE devices
- Supported efforts to develop end to end solution requirements and delivery of operational readiness documentation to facilitate the product launch
- Collaborated closely with cross-functional teams and stakeholders to define project requirements, scope, and deliverables, ensuring alignment with business goals
- Conducted testing and validation of the interoperability of various products in combination over common transport technologies in an SDWAN environment
- Provided leadership and architectural oversight for key Product launches supporting Cox Business for mission critical projects
- Collaborated with vendors to evaluate and implement new voice technologies, maintaining the organization at the forefront of industry advancements
- Developed common and reusable automation framework to automate the regression test scenarios which helped in reducing the cycle time to perform validations resulted in savings in terms of Cost and Money
QA Test Lead
Truist (Infosys)
Atlanta, GA
05.2017 - 10.2017
- Managing offshore test team in India for Wholesale (finance) software solutions
- Working as primary liaison with Business, QA and Development teams for major releases, recreation of customer issues, subsequent patch testing and successful release of patches
- In charge of distributing and managing daily/weekly test efforts and daily reports
- Supervised deployment tickets readiness and completeness, coordinates with other teams for testing efforts, and final approvals
- Communicated with client on their business requirements, developed detailed test scenario from Business, Functional and Technical Specifications
- Introduced team members to Agile processes and facilitated planning meetings and retrospectives
- Removed team impediments daily to allow the team to deliver the sprint goals and deliverables
Software Test Engineer (Cloud DVR)
Cisco Systems
Atlanta, GA
08.2011 - 12.2016
- Worked in an Agile environment with continuous integration and continuous deployment (CI / CD) of RDK based IP STB
- Involved in scrum events (Sprint Planning, Sprint Review, Sprint Retrospective, and Daily Stand-Ups)
- Aided debugging of headend components by developing python scripts to extract and parse relevant logs
- Integration testing for cloud DVR into Infinite Home on both IOS and Android platforms
- Identified components that are needed for cloud DVR and install/modify/configure the components in the Infinite Home VMware environment so that cloud recording can be enabled in the cloud
- Manual testing of recording feature on IOS (iPad) and Android (tablets, Amazon Fire TV) platforms using SOAP/REST/JSON interfaces
- Developed sanity automated backend scripting for Infinite Home recording feature using Python, Shell scripting and Electric Commander
- Participated in the CI-CD (continuous integration – continuous development) pipeline creation for Infinite Home project on VMware platform concentrating on automated tests running as part of extended tests suite (unit, sanity, regression and performance) after the build submitted by developer has been promoted for release
- Extensive use of GitHub, Electric Commander for above assignments
- Collaborated with other departments to build efficient and effective test environments
System Integration Test Engineer
Cox Communications
Atlanta, GA
04.2011 - 08.2011
- Performed testing for Cox Trio/Contour, DTA (Digital Transport Adapter) and PVE projects
- Imported Test Case from Excel Spreadsheet into HP QC/ALM
- Responsible for Updating Change request in HP QC/ALM (Test case and Test Lab)
- Responsible for Inputting Business and Functional Requirements in HP QC/ALM
- Provided customers on site support to diagnose and root cause analysis of defects
- Identified and analyzed data or requirement for questionable functions, inconsistencies in output at early stage of development to save company’s cost
- Performed validation and regression testing of software releases and features on Cisco and Motorola Set Top Boxes (STB) to ensure quality products are released
- Worked closely with hardware manufacturers and middleware developers to investigate driver related issues
- Reported product defects, verified fixes, and closed bugs in Redmine to ensure quality of software, firmware, and hardware
- Developed test cases and test plans to thoroughly meet the requirements of customer specifications and definition documents
- Performed Sanity check against each Control Drop release to verify the system is properly upgraded followed by Regression testing to ensure the new functionality did not break the system
- Performed daily checks on the test environment to ensure the test is done on the appropriate environment
Lab Test Engineer
COX Communications
Atlanta, GA
04.2011 - 08.2011
- Worked in a Waterfall environment for Cox Homelife based on ZigBee Home Automation Products thru different manufacturers
- Set up and secure Wi-Fi Access points and assist management team with clever SSIDs and stronger passwords
- Responsible for troubleshooting, configuration, and calibration of both hardware and software at multiple test stations
- Responsible for writing and executing Test Plans and Test Cases for both frontend and backend aspect of the project
- Documented station setup and qualification procedures and provided test data analysis to management
- Performed testing on Apple iPhone, iPad and iPod with iControl security application
Quality Analyst
Itaas
08.2010 - 04.2011
- Performed testing for SARA hi-res guide on all Cisco Explorer 86xx, 85xx, 83xx, 46xx, 42xx, 16xx and 15xx series STB’s
- Ran Test Runs, perform Regression testing, Test Readiness, Bug reproduction and verification and communicated with developers and provide them necessary logs
- Tested various STBs from vendors to evaluate DTA conformance
QA Test Engineer
COX Communications
Atlanta, GA
06.2010 - 08.2010
- Performed testing on OCAP guide called Trio on Cisco and Motorola STB’s using Cisco’s Cable Cards
- Verified package were installed and function properly for SA (Cisco) and Motorola STB’s
QA Test Engineer
Westinghouse
01.2010 - 06.2010
- Participated in writing and executing test cases for WCF based service layer for SPF Project
- Created report templates, catalogs, and ad-hoc reports using HP Quality Center 11
QA Test Engineer
COX Communications
Atlanta, GA
03.2009 - 12.2009
- Created test plans, test cases, scenarios/scripts, in compliance with defined QA standards and methodologies using Mercury Quality Center
- Performed automation testing using IEX, proprietary software from NDS
- Verified package were installed and function properly for SA (Cisco) and Motorola STB’s
QA Analyst
COX Communication
Alpharetta, GA
07.2008 - 11.2008
- Developed test cases based on functional specifications and design documents
- Responsible for Manual Testing, Smoke Testing, Interface Testing and System Testing
- Tracked software bugs using Quality Center and communicated the same to developers to resolve technical issues
Software Test Engineer
IBM
Atlanta, GA
03.2007 - 07.2008
- Analyzed the project, Test Strategy and Test Approach as per requirement
- Used SQuirrel SQL Client 2.5 to query Oracle and DB2 Database
- Used Vandyke Software SecureFX 2.2.7 to transfer file securely and SecureCRT 4.1 as terminal emulation tool backend testing
As Self Care QA / Enterprise Testing
T-Mobile
Atlanta, GA
08.2006 - 03.2007
- Performed manual testing for web-based e-commerce site
- Manual Defect Reporting through Test Director and Quality Center
- Responsible for gathering requirements for different solicitations and business processes and write test cases and test scripts
- Performed various CSM activities like activating subscribers, suspending, cancelling, payment activities on subscribers etc
- In the process of preparing data for various projects that have worked
- Performed daily Smoke Test and published results to business
Education
Bachelor’s - Network & Communication Management
DeVry University
Alpharetta, GAAssociate - Computer Information Systems
North Metro Technical College
Acworth, GASkills
- Agile, SDLC, Waterfall methodologies
- Functional, Regression, Security Testing
- Defect Management, Triage and Troubleshoot
- Team Building and Motivation
- Budgeting and cost control
Timeline
QA Test Manager
Cox Communications (Cognizant)
10.2017 - Current
QA Test Lead
Truist (Infosys)
05.2017 - 10.2017
Software Test Engineer (Cloud DVR)
Cisco Systems
08.2011 - 12.2016
System Integration Test Engineer
Cox Communications
04.2011 - 08.2011
Lab Test Engineer
COX Communications
04.2011 - 08.2011
Quality Analyst
Itaas
08.2010 - 04.2011
QA Test Engineer
COX Communications
06.2010 - 08.2010
QA Test Engineer
Westinghouse
01.2010 - 06.2010
QA Test Engineer
COX Communications
03.2009 - 12.2009
QA Analyst
COX Communication
07.2008 - 11.2008
Software Test Engineer
IBM
03.2007 - 07.2008
As Self Care QA / Enterprise Testing
T-Mobile
08.2006 - 03.2007
Bachelor’s - Network & Communication Management
DeVry University
Associate - Computer Information Systems
North Metro Technical College
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