Hi, I’m
Gail Schwaderer
Loup City,NE
Summary
Accomplished QA Test Manager with a proven track record at Mag Mutual, enhancing product launches through expert system integration tests and robust risk management. Excelled in team leadership and functional testing, mentoring teams towards achieving over 90% defect detection pre-release. Skilled in fostering cross-functional collaboration and driving quality assurance leadership.
Overview
19
years of professional experience
1
Certification
4
years of post-secondary education
Work History
Mag Mutual
QA Test Manager
07.2021 - Current
Job overview
- Contributed to successful product launches by executing end-to-end system integration tests that validated functionality across platforms.
- Managed vendor relationships to ensure timely delivery of high-quality third-party testing services when necessary.
- Implemented robust risk management strategies to proactively address potential challenges during the testing phase.
- Mentored junior team members by providing guidance on industry best practices and advanced testing techniques.
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
- Cultivated strong working relationships with key project stakeholders, enabling seamless integration between teams during product roll-out initiatives.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
- Improved project delivery timelines by efficiently managing testing resources and schedules.
Xpanxion
Senior Software QA Analyst
10.2010 - 07.2021
Job overview
- Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Facilitated effective communication between developers and testers, fostering collaboration in resolving issues quickly.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Improved software quality by executing thorough test plans and identifying defects before release.
Nelnet Student Loan Services
Dialer and Telecommunication Analyst
01.2006 - 08.2010
Job overview
- Collaborated with sales teams to develop targeted calling lists and strategies that maximized lead generation.
- Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.
- Assisted in budget planning for technology investments related to the dialer system, ensuring cost-effective solutions were implemented without sacrificing quality or functionality requirements.
- Increased contact rates by implementing efficient dialer strategies and optimizing campaigns.
- Trained new agents on dialer functions and best practices, enhancing team productivity levels.
- Reduced call abandonment rates through effective list management and pacing adjustments.
- Served as the primary point of contact for vendor support, maintaining strong working relationships and ensuring timely resolution of any dialer system issues or concerns that arose during regular use.
Skills
- Agile and Waterfall Methodology
- Test case design
- Team leadership
- Functional testing
- Regression testing
- Test strategy development
- Training and mentoring
- Project management skills
- Defect management
- Quality assurance leadership
- Test execution management
- Teamwork and collaboration
- Problem-solving
Certification
- ISTQB Foundation Level certification - 2012
Education
University of Nebraska At Kearney, Kearney, NE
Bachelor of Science from Management Information Systems
12.2003 - 12.2005
Wayne State College, Wayne, NE
No Degree from Computer Information Science
08.2000 - 05.2002
Timeline
QA Test Manager
Mag Mutual
07.2021 - Current
Senior Software QA Analyst
Xpanxion
10.2010 - 07.2021
Dialer and Telecommunication Analyst
Nelnet Student Loan Services
01.2006 - 08.2010
University of Nebraska At Kearney
Bachelor of Science from Management Information Systems
12.2003 - 12.2005
Wayne State College
No Degree from Computer Information Science
08.2000 - 05.2002
- ISTQB Foundation Level certification - 2012
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