Anlly Barona
Miami,FL
Summary
Results-driven Industrial Engineer with a proven track record in problem-solving and process enhancement across pharmaceutical and retail e-commerce industries. Extensive experience in managing operations, optimizing processes, and facilitating business growth. Bilingual with effective business communication skills and a focus on continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Officer
Trump National Doral Miami
03.2023 - Current
- Provided exceptional customer service while handling incoming calls from public while providing clerical support such as filing, data entry, and reports preparation
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents
- Closely monitored dispatch board to triage and prioritize over 20 daily calls for Loss Prevention Department
Business Development Manager
Mozafi Comercializadora S.A.S
01.2019 - 03.2023
- Negotiated approximately 40 contracts with suppliers and vendors, securing favorable pricing and terms for company
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Implemented and developed operational standards, policies and procedures.
Ecommerce Sales Specialist
Save on Foods Retail & Pharmacy
01.2019 - 12.2021
- Built strong client relationships through consistent communication and effective problem solving skills
- Exceeded sales targets by consistently meeting and surpassing monthly quotas
- Implemented CRM tools to track client interactions, optimizing follow-up procedures to assess satisfaction and resolve technical or service concerns.
Operations Manager
Bethapharma S.A
12.2016 - 01.2019
- Reduced production downtime by conducting root cause analysis and implementing corrective actions
- Improved production efficiency by developing and implementing optimized SAP planning strategies
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Education
Digital Marketing Associate: Marketing -
Digital Marketing Institute
Business Communication -
Greystone College
Vancouver, CanadaBachelor of Science: Industrial Engineering -
Universidad Del Valle
Cali, ColombiaMBA: Business Management -
University Canada West
Vancouver, Canada12.2024
Skills
- Problem Solving
- Project Management
- Planning Control
- Data Analysis
- Business Communications
- Digital Marketing
Certification
- Scrum Foundation Professional Certificate - 2022
- Created Payroll System with Macros in Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatch Officer
Trump National Doral Miami
03.2023 - Current
Business Development Manager
Mozafi Comercializadora S.A.S
01.2019 - 03.2023
Ecommerce Sales Specialist
Save on Foods Retail & Pharmacy
01.2019 - 12.2021
Operations Manager
Bethapharma S.A
12.2016 - 01.2019
Digital Marketing Associate: Marketing -
Digital Marketing Institute
Business Communication -
Greystone College
Bachelor of Science: Industrial Engineering -
Universidad Del Valle
MBA: Business Management -
University Canada West
- Scrum Foundation Professional Certificate - 2022
- Created Payroll System with Macros in Microsoft Excel
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