Anmar Almomani
Grand Prairie,TX
Summary
Dynamic leader with a proven track record at Aysar Group Inc, adept in Business Leadership and Human Resources Oversight. Excelled in optimizing processes and fostering team synergy, significantly enhancing service delivery and operational efficiency. Skilled in Finance and Accounting Oversight, driving profitability and strategic growth. Passionate about empowering employees and exceeding goals through innovative strategies and effective client relations.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Aysar Group Inc
01.2019 - Current
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Managed expense and investment budgets to meet business operating plans.
- Established control systems for costs and labor, meeting budget guidelines.
- Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Evaluated systems and procedures, identifying and implementing improvements.
- Implemented management and communication practices to promote talent acquisition and team synergy.
Service Manager
MJO Petroleum Inc
06.2018 - 06.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Customer Service Manager
MJO Marketing Inc
05.2015 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Manager of Operations
A&A Group INC
06.2015 - 12.2017
- Long-term planning to create initiatives that further the company’s overall goals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Communicating with the board or other senior officials about shifting company priorities and projects
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
Education
Bachelor of Science - Computer Information Systems
Irbid International University
08.2014
Skills
- Human Resources Oversight
- Originality and creativity
- Business Leadership
- Client relations
- Finance and Accounting Oversight
- Sales tracking
- Business Relationship Management
- Sales
- Marketing Management
- Entrepreneurship
- Direct sales
- Retail sales
- Contact centers
- Marketing
- Leadership and team building
- Problem resolution
- Team player
- Operations management
Languages
Arabic
Full Professional
Spanish
Elementary
Timeline
General Manager
Aysar Group Inc
01.2019 - Current
Service Manager
MJO Petroleum Inc
06.2018 - 06.2020
Manager of Operations
A&A Group INC
06.2015 - 12.2017
Customer Service Manager
MJO Marketing Inc
05.2015 - 04.2019
Bachelor of Science - Computer Information Systems
Irbid International University
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