ANMOLE ARYA
Results-oriented Business Operations professional with 4+ years of experience in SaaS, EdTech, and customer operations. Expertise in process optimization, SLA management, and KPI reporting. Proven ability to manage high-volume workflows and enhance customer experience through data-driven decision-making using Salesforce, Zendesk, and Excel.
Work History
Operations Specialist
10 Months• Managed end-to-end operations for 200+ monthly service requests, consistently achieving 95% on-time service delivery across multiple markets.
• Improved operational turnaround time by 20% through scheduling optimization, proactive issue resolution, and vendor coordination.
• Resolved 50+ daily customer and operational escalations, maintaining 90% First Contact Resolution (FCR) and an average 4.8 Customer Satisfaction (CSAT).
• Collaborated with Customer Success, Finance, Vendor Management, and Operations teams to ensure SLA adherence and enhance service execution.
• Utilized Salesforce, Zendesk, Jira, and Google Sheets to track operational KPIs, identify bottlenecks, and implement process improvements.
Operations Assistant
1 Year 6 Months• Managed examination operations supporting 500+ candidates monthly while maintaining 100% compliance with operational and regulatory standards.
• Developed KPI dashboards that improved operational visibility and increased team productivity by 35% .
• Streamlined vendor coordination processes, enhancing operational efficiency by 25%.
• Performed internal audits that achieved a 98% audit success rate.
Mentored new employees and standardized operational processes as Subject Matter Expert (SME).
Operations Associate
2 Years 2 Months• Led a 12-member operations team, improving productivity by 18% through coaching and process improvements.
• Automated Salesforce and Zoho CRM workflows, reducing processing time by 50% while lowering repeat customer queries by 40%.
• Managed post-sales operations supporting 2,000+ students annually, maintaining 92% Customer Satisfaction and 88% student retention.
• Collaborated with admissions, sales, and student success teams to streamline workflows, enhancing service delivery.
• Exceeded business targets by achieving 120% of performance goals while ensuring high operational quality.
Education
MBA - Operations Management
- 8.5 GPA
- Extracurricular Activities: Organized a Marketing Event
Bachelor's of Commerce - Commerce
- 7.2 GPA
- Cricket sports club Member
- Extracurricular Activities: Participated in Singing and Drama club
Skills
Career Highlights
- 4+ years in Business Operations & Customer Operations
- Managed 200+ monthly service requests
- Delivered 95% on-time operational performance
- Achieved 4.8 Customer Satisfaction Score
- Improved turnaround time by 20%
- Reduced CRM processing time by 50%
- Increased team productivity by 35%
- Managed operations for 2,000+ customers annually
- Achieved 98% audit success rate
- Recognized as Subject Matter Expert (SME)
Technical skills
CRM: Salesforce • Zendesk • Zoho CRM
Project Tools: Jira • Slack
Reporting: Microsoft Excel • Google Sheets
Business Tools: Google Workspace • Google Voice
Accomplishments
- Achiever of the Month (2×) – Sunstone
- Top Invigilator – ETS
- Subject Matter Expert – ETS
- Recognition for maintaining 95% On-Time Delivery & 4.8 CSAT – Amenify
Certification
- Six Sigma White Belt
- Microsoft Excel – Core Data Analysis
- Dashboard Analysis