AMYAH JOHNSON
Charlotte,NC
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Operations Specialist
AdaptHealth
Charlotte, NC
01.2026 - Current
- Processed orders and returns accurately, ensuring timely fulfillment of customer requests.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed insurance claims efficiently, ensuring compliance with regulatory requirements.
- Analyzed policy documentation to identify discrepancies and recommend corrections.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Maintained accurate records in insurance management software, enhancing data integrity.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Food & Nutrition
Morrison Compass Group
Charlotte, NC
01.2025 - 08.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Dietary Aide
Areotek
Charlotte, NC
01.2024 - 04.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Floor Attendant
HMS host/American Airlines
Charlotte, NC
12.2022 - 05.2023
- Collaborated with other team members to ensure smooth operations throughout each shift
- Demonstrated excellent customer service skills by promptly responding to customer inquiries and complaints
- Responsible for opening and closing procedures including setting up registers and restocking supplies as needed
- Maintained a clean and safe environment for customers, employees, and vendors by adhering to sanitation regulations.
Front Desk Receptionist
Paul Mitchell The School
Charlotte, NC
04.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Hostess/server
Firebirds woods & grill
Charlotte, NC
12.2021 - 03.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Attended company and restaurant trainings and meetings to improve serving skills.
Cashier
Zaxby's
Charlotte, NC
11.2020 - 04.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Enforced store safety and cleanliness standards, reducing hazards
- Accurately processed customer payments using cash, credit cards, and checks.
Education
Cosmologist - Cosmetology in Hairstyling
Paul Mitchell The School
Charlotte, NC09.2022
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2021
Skills
Critical Thinking
Social Perceptiveness
Credit Card Transaction Processing
Business Operations
Floor Plans
Problem Resolution
Guest Experiences
Business Growth
Cleanliness Standards
Billing and Payment Processing
Customer Service
Cash Register Operations
Cleaning and sanitizing
Problem-Solving
Detail Oriented
Food handling safety
Verbal Communication
Team Collaboration
Patient Communication
Friendly, positive attitude
Insurance terminology
Policy review
Attention to detail
Insurance coverage verification
Documentation skills
Data entry
Timeline
Operations Specialist
AdaptHealth
01.2026 - Current
Food & Nutrition
Morrison Compass Group
01.2025 - 08.2025
Dietary Aide
Areotek
01.2024 - 04.2024
Floor Attendant
HMS host/American Airlines
12.2022 - 05.2023
Front Desk Receptionist
Paul Mitchell The School
04.2022 - 09.2022
Hostess/server
Firebirds woods & grill
12.2021 - 03.2022
Cashier
Zaxby's
11.2020 - 04.2021
High School Diploma -
Mallard Creek High School
Cosmologist - Cosmetology in Hairstyling
Paul Mitchell The School