Napco Security Technologies
Nicole Isenberg
Negley,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Operations Specialist
Gillmore Security
03.2024 - Current
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Provided professional services and support in a dynamic work environment.
Programming Specialist
State Alarm Systems Inc.
10.2012 - 02.2024
- Managed large data projects, including scheduling, data entry, and checking for accuracy
- Reviewed and updated client correspondence files and Monitoring database information to maintain accurate records
- Sorted documents and maintained organized filing process
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Reviewed completed work for compliance with regulations
- Completed data entry tasks with accuracy and efficiency
- Identified data entry errors and reported to necessary departments
- Organized, sorted and checked Programming input data against original documents
- Drafted reports for upper management as directed
- Executed data verification to detect errors
- Evaluated source documents to locate information needed for each data entry field
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Monitored database updates and verified for correctness
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Developed continuous integration tool to streamline deployment.
Customer Service Representative
Altierre's Home & Garden
05.2011 - 05.2012
- Answered customer telephone calls promptly and in appropriate manner
- Described Home & Garden products to customers, thoroughly explaining details and care of merchandise
- Entered customer interaction details in accounting/sales software to track requests, document problems and record solutions offered
- Educated customers on promotions to enhance sales
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Communicated with vendors regarding back order availability, future inventory and special orders
Education
GED -
Western Reserve High School
Skills
- Meticulous attention to detail
- Typing 70 WPM
- Report drafting
- Spreadsheet management
- Data entry
- Data verification
- Microsoft Office proficiency
- Critical Thinking
- Information security
- Internal communications
- Articulate and well-spoken
- Time management
- Critical thinker
- Customer-service oriented
- Office administration
- Project Management
Software
Honeywell/Resideo
Sedona Accounting Software
Bold Technologies Software
Rapid Web
Timeline
Operations Specialist
Gillmore Security
03.2024 - Current
Programming Specialist
State Alarm Systems Inc.
10.2012 - 02.2024
Customer Service Representative
Altierre's Home & Garden
05.2011 - 05.2012
GED -
Western Reserve High School
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