Ann Blake
Springfield,MO
Summary
Benefit program technician who is motivated by helping people. Utilizes this passion for service, as well as proficiency in complex software, in most professional endeavors. Seeks opportunities for growth and continued education even if it means changing industries. Excels in environments that encourage creative problem-solving whether done autonomously or in collaboration with others.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Benefit Program Technician
State of MO
07.2023 - Current
- Department of Social Services, Family Support Division Processing Center
- Assist people in need with the application process for state-funded and federally-funded programs (e.g. SNAP, MO HealthNet, Temporary Assistance)
- FAMIS Help Desk experience, including using Jira, Genesys and more
Recruiter
Menefee Agency
09.2022 - 04.2023
- Recruited talent and managed social media for The Menefee Agency, part of Symmetry Financial Group
- Part of Symmetry Financial Group
Field Supervisor & Recruiter
417 Home Care/Haven Home Health & Hospice
11.2018 - 05.2019
- Hired over 50 caregivers/CNAs and signed on over 50 clients for home care services
- Delivered high-quality customer service, developed strong relationships, and promoted loyalty
- Created materials, taught courses, and tracked progress for all state-required caregiver training
- QA visits with clients and caregivers
- Served as the liaison between the field staff and the office staff
Service Writer & Coordinator
Transport Graphics
06.2018 - 11.2018
- Wrote service jobs for the sales team and owner
- Received all incoming purchase orders and shipped orders when needed
- Greeted guests and directed them to the appropriate department
- Posted job openings and screened applicants
- Assisted with social media marketing
Recruitment & Engagement Coordinator
Home Instead Senior Care
04.2016 - 05.2018
- Hired over 100 caregivers/CNAs and retained 71 of them for 2+ years
- Full cycle recruiting including background checks and drug screenings
- Provided field support for all caregivers, sometimes including QA visits and extra training
- Provided client support, sometimes including diffusing tense situations
- Helped organize company-sponsored events
- Worked on call every weekend and resolved many emergency issues
Office Manager/Program Assistant/Rehab Tech
Kindred Rehabcare
09.2012 - 10.2015
- Oversaw the therapy department at a nursing home full-time and assisted in other facilities as needed
- Scheduled patients and therapists per regulations
- Entered data, filed paperwork, and managed all activities as needed
- Kept up with all Medicare changes and gathered information for Medicare denials and ADRs
- Assisted therapists and director as needed
- Served as the 'acting supervisor' any time the Program Director was out
Education
High School Diploma - undefined
Christian Schools of Springfield
SpringfieldSkills
Adaptability
Ability to work in a team
Leadership
Computer Skills
Microsoft Office
Customer Service
Training and Development
Interdisciplinary Collaboration
Administrative Skills
Public Speaking
Certification
- Registered with Homeland Security
- Registered with Family Care Safety Registry
Volunteer Opportunities
- Hospice Volunteer, Private, Springfield November 2021 — to 2023
- Outreach Volunteer, Chronic Hope, Online
Timeline
Benefit Program Technician
State of MO
07.2023 - Current
Recruiter
Menefee Agency
09.2022 - 04.2023
Field Supervisor & Recruiter
417 Home Care/Haven Home Health & Hospice
11.2018 - 05.2019
Service Writer & Coordinator
Transport Graphics
06.2018 - 11.2018
Recruitment & Engagement Coordinator
Home Instead Senior Care
04.2016 - 05.2018
Office Manager/Program Assistant/Rehab Tech
Kindred Rehabcare
09.2012 - 10.2015
High School Diploma - undefined
Christian Schools of Springfield