ANN BRENNAN

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Valerie's House is a nonprofit organization that provides support programs for children and families grieving the death of a loved one. I organized and ordered supplies for art therapy for support groups. I helped facilitate support groups and represented the organization at fairs and events.

• Specializing in oceanic non-radar air traffic control
• Certified in off shore radar procedure's as well as arrivals and departures for Bermuda

• Supervision
• Supervise team of 12 controllers
• Responsible for planning and directing operations within the North Atlantic offshore radar areas, Bermuda overflights, departures and arrivals as well as non-radar oceanic operations in the North Atlantic
• Responsible for providing input into the daily creation of the North Atlantic Track System
• Provides first line supervision to a team of developmental and certified professional controllers
• Supervised a staff of air traffic control specialists who are responsible for carrying out air traffic control assignments within a geographic area
• Planned and assigned work to be accomplished by subordinate employees
• Sets work priorities and schedules
• Approves leave; gives advice, counsel, and instruction to employees on both work and administrative matters
• Evaluated performance of employees and recommended performance ratings
• Heard and resolved complaints from employees and refers group grievances and more serious unresolved complaints to a higher level manager
• Identifies and arranges for developmental and other training needs of employees
• Finds ways to improve production or increase the quality of the work directed
• Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels
• Recommends goals and objectives for the area and tracks accomplishments
• Communicates and reinforces diversity and EEO policies and programs in all areas of responsibilities, including selection, training, and transfers
• Supports and participates in the labor management partnership process, and fosters a work environment where all employees are treated in a fair and equitable manner.

• Responsibilities included clearance delivery at the tower and for the surrounding satellite airports.

• Created the procedures and requirements for the Aviation Dept of Tudor Investment Corp
• Performed duties of office manager and staff trainer.