Ann Brock
Galesburg,IL
Summary
Compassionate caregiver offers 6 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Home Care Aide
Help At Home Senior Care
04.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Ran errands for patients, did shopping, and picked up other necessities.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Customer Service
Blick Art Materials
06.2021 - Current
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Assistant Store Manager of Operations
Hy-Vee
11.2016 - 06.2021
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Science - History And Elementary Education
Eureka College
Eureka, IL12.1996
High School Diploma -
Galesburg High School
Galesburg05.1992
Skills
- Supply Purchasing
- Care Plan Assessment
- Client Documentation
- Patient Transportation and Transfer
- Daily Charting
- Patient Care
- Stroke Patient Care
- Personal Hygiene Assistance
- Motivating Clients
- Companionship and Emotional Support
- Household Chores
Timeline
Home Care Aide
Help At Home Senior Care
04.2023 - Current
Customer Service
Blick Art Materials
06.2021 - Current
Assistant Store Manager of Operations
Hy-Vee
11.2016 - 06.2021
Bachelor of Science - History And Elementary Education
Eureka College
High School Diploma -
Galesburg High School