Ann Caldwell

• Led the achievement of AHCA and TJC accreditation within the first year by implementing rigorous quality and safety standards.
• Reviewed departmental performance data to identify trends, develop action plans for improvement and monitor outcomes.
• Managed operating room scheduling to maximize efficiency and utilization of resources.
• Oversaw staff recruitment, training, orientation and evaluation processes.
• Participated in strategic planning initiatives such as, annual budget for surgical services operations, to support growth objectives of the organization.
• Monitored day-to-day operations of surgical services departments including staffing levels, equipment maintenance and supply inventory management.
• Conducted regular meetings with nursing staff to discuss operational issues, review changes in policy or procedure, provide educational opportunities and recognize achievements.
• Analyzed patient satisfaction survey results from surgery areas and implemented improvement strategies as needed.
• Evaluated requests for new technology related to surgical services operations.
• Established systems for monitoring compliance with infection control protocols in the OR setting through such methods as mock TJC walk throughs and infection prevention team education.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists to achieve cost savings within the center.

• Achieved a 3-year AAAHC accreditation.
• Designed and implemented a nurse call/code system, enhancing emergency response efficiency.
• Streamlined efficiency through cross training staff, creating educational opportunities and training all licensed staff in ACLS/BLS.
• On-site risk manager and patient safety officer.
• Policy and procedure development to stay current with state and federal guidelines.
• Achieved 100% patient satisfaction goals quarterly through Press Ganey and direct follow up calls.

• Collaborated with surgical teams to optimize patient care and streamline case turnover.

• Responsibilities include managing the neurosurgery team members including writing their annual employee evaluations, scheduling, and creating a monthly call rotation
• I ensure we have appropriate supplies and equipment for each procedure
• Creating par levels for inventory, continually assessing the needs of the surgeons and team while remaining fiscally responsible
• Every year I averaged $100,000 in cost savings

• Successfully completed a critical care course in the neurosurgery specialty
• Worked well within a team to provide safe patient care, strong working relationships and trust building amongst my team
• Cultivated strong communication skills to be thorough and effective during patient hand off between other specialties in the continuum of care such as the ER and ICU units

• I participated in the 1-year nurse residency program at Rush University
• I rotated through every specialty in the OR to learn to circulate and scrub
• Residency consisted of didactic and clinical time
• I researched and presented a project on patient positioning in surgery to the administration and RUMC staff
• Completed CREW training and successfully applied critical communication techniques in my environment