Ann Caroscio
Fort Lauderdale,FL
Summary
Developed key skills in managing and supervising high-pressure work environment, focusing on thorough research and strategic analysis of complex issues. Emphasizes strong communication and documentation abilities transferable to various fields. Seeking to leverage these skills to make meaningful impact in a new professional domain.
Overview
13
13
years of professional experience
Work History
Pip Litigation Specialist, Sr.
Progressive Insurance
Miramar, FL
01.2017 - 01.2021
- Streamlined litigation processes for improved efficiency and cost effectiveness.
- Worked directly with attorneys for trial preparation.
- Worked with expert witnesses for depositions and trial testimony, ensuring their availability when needed.
- Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
- Handled high-stakes negotiations with insurance companies resulting in favorable outcomes without going to trial.
- Reduced case backlog by efficiently prioritizing and managing 200+ caseload.
- Achieved favorable outcomes in complex cases through meticulous research and analysis.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines.
- Enhanced client satisfaction by addressing concerns promptly and providing regular updates on case progress.
- Ensured compliance with court deadlines by maintaining an organized calendar system for 200+ active cases.
- Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs for clients.
- Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
Casualty Team Leader
Progressive Insurance
Miami, FL
01.2012 - 12.2016
- Supervised a team of seven employees.
- Responsible for expenditure budget of $2,000,000.00.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members thus reducing turnover.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Achieved project milestones ahead of deadlines, coordinating and managing resources efficiently.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Casualty Specialists Sr.
Progressive Insurance
Fort Lauderdale, FL
09.2007 - 12.2011
- Responsible for an expenditure budget of $75,000.00.
- Conducted thorough investigations of complex cases, uncovering critical information to support fair settlements.
- Created customized action plans for each case according to its unique circumstances ensuring personalized attention while maintaining efficiency.
- Continuously reviewed claim handling procedures and protocols, suggesting improvements to maintain the highest standards of quality and efficiency.
- Participated in continuing education opportunities to stay current on industry developments.
- Evaluated policy language and assessed damages accurately to determine appropriate claim amounts.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Liaised with legal teams during litigation processes, providing expert testimony when required.
- Testified on behalf of agency.
- GM award
Education
Master of Science - Masters of Science in Business Communication
Nova Southeastern University
Davie, FL01-1996
Bachelor of Arts - International Relations
Florida International University
Miami, FL01-1992
Skills
- Client communication
- Witness interviews
- Settlement negotiation
- Deposition preparation
- Document management
- Trial preparation
- Time management
- Verbal and written communication
- Decision-making
- Adaptability and flexibility
- Calendar management
- Litigation strategy
- Teamwork
- MS office
License
FL-6-20 All-Lines Adjuster License - allows a person to work as an independent adjuster, company employee adjuster, or public adjuster apprentice in FLorida.
Timeline
Pip Litigation Specialist, Sr.
Progressive Insurance
01.2017 - 01.2021
Casualty Team Leader
Progressive Insurance
01.2012 - 12.2016
Casualty Specialists Sr.
Progressive Insurance
09.2007 - 12.2011
Master of Science - Masters of Science in Business Communication
Nova Southeastern University
Bachelor of Arts - International Relations
Florida International University