Administered customer and product data to enhance operational efficiency through Bistrack.
Oversaw customer service operations to enhance satisfaction. Directed phone communication to ensure timely responses. Coordinated delivery logistics and maintained office workflow effectively.
Cashier/Smoothie Maker
Planet Smoothie
Homewood, AL
07.2019 - 10.2023
Facilitated customer order processing and purchase transactions.
Managed product restocking and organization to enhance inventory efficiency.
Oversaw cash drawer and register operations to ensure accurate financial transactions.
Technical Writer
UAB Computer Forensic Research Lab
Birmingham, AL
01.2021 - 03.2022
Executed thorough proofreading and editing processes to ensure content accuracy and enhance reader engagement.
Evaluated and corrected reports from team members, focusing on grammar, punctuation, and coherence.
Education
Bachelors - English, Professional Writing with Minor in Business Administration
University of Alabama at Birmingham
Birmingham, AL
12.2021
Skills
Microsoft Teams and SharePoint
Word processing
Client assistance
Sales strategy
Content creation
Communication skills
Timeline
Front Counter Sales
Woerner Landscape
08.2023 - Current
Technical Writer
UAB Computer Forensic Research Lab
01.2021 - 03.2022
Cashier/Smoothie Maker
Planet Smoothie
07.2019 - 10.2023
Bachelors - English, Professional Writing with Minor in Business Administration