Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Marrufo

Amarillo

Summary

Counter associate with 13 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Front Counter Sales

Next Gen Truck Parts
02.2022 - Current
  • Handled cash transactions, maintaining accuracy and accountability.
  • Increased sales opportunities with knowledge of products and services at counter.
  • Improved customer satisfaction by providing timely and accurate service at counter.
  • Collaborated with team members to streamline counter operations.
  • Receive incoming inventory
  • Load and unload murchandice
  • Organized product displays to attract customer attention and encourage sales.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.

Front Counter Sales

Premier Truck Group
01.2014 - 02.2022
  • Handled cash transactions, maintaining accuracy and accountability.
  • Increased sales opportunities with knowledge of products and services at counter.
  • Improved customer satisfaction by providing timely and accurate service at counter.
  • Collaborated with team members to streamline counter operations.
  • Organized product displays to attract customer attention and encourage sales.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Professionally answered telephones and responded to customer inquiries.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Loaded and unloaded shipments

Loadout Operator

JBS Swift
07.2007 - 10.2011

Loaded trailers by hand for 1yr

  • Calculated how the loads would go by the weight
  • Loaded trailers with forklift for 3yrs

Loadout Operator

Back Yard Adventures
04.2004 - 06.2007

Loaded trailers by hand


Loaded trailers with forklift


Pulled ordered with forklift and hand stacked everything according to weight


Ran the out of store warehouse and forklift operated all loads

Education

High School Diploma -

Slaton High School
Slaton, TX
05-2003

Skills

  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Reliability
  • Team collaboration
  • Machine operation
  • Adaptability and flexibility
  • Warehouse operations
  • Professionalism
  • Continuous improvement
  • Order processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Counter Sales

Next Gen Truck Parts
02.2022 - Current

Front Counter Sales

Premier Truck Group
01.2014 - 02.2022

Loadout Operator

JBS Swift
07.2007 - 10.2011

Loadout Operator

Back Yard Adventures
04.2004 - 06.2007

High School Diploma -

Slaton High School
Roberto Marrufo