Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Morales

Orlando

Summary

Proven track record in enhancing customer satisfaction and streamlining project delivery at Nextran Truck Center. Expert in problem-solving and teamwork, demonstrated through mentoring roles and efficient service improvements. Achieved significant project success rates by leveraging excellent communication and multitasking skills.

Overview

8
8
years of professional experience

Work History

Front Counter Sales

Nextran Truck Center
01.2022 - 05.2023
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Professionally answered telephones and responded to customer inquiries.
  • Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.

Backcounter Sales

Nextran
03.2019 - 12.2021
  • Analyzed user feedback to identify areas for improvement, leading to development of more user-friendly software updates.
  • Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
  • Mentored junior developers, fostering supportive and growth-oriented team environment.
  • Streamlined project delivery processes, enabling team to meet critical deadlines with high-quality outputs.

Diesel Technician

Nextran Truck Center
04.2015 - 03.2019
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
  • Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
  • Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.

Education

Diesel Technician - Repairs And Diagnostics of Diesel Trucks

Mid Florida Tech
Orlando, FL
04.2015

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Adaptability and flexibility
  • Relationship building
  • Continuous improvement

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Front Counter Sales

Nextran Truck Center
01.2022 - 05.2023

Backcounter Sales

Nextran
03.2019 - 12.2021

Diesel Technician

Nextran Truck Center
04.2015 - 03.2019

Diesel Technician - Repairs And Diagnostics of Diesel Trucks

Mid Florida Tech

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Daniel Morales