Ann Crouth
Ballston Spa,NY
Summary
Proven track record in enhancing customer satisfaction and retention at Augie's ToGo Family Style, leveraging strong work ethic and complaint resolution skills. Excelled in client relationship building and quality control, achieving a significant increase in customer loyalty. Demonstrated exceptional team collaboration and multitasking abilities, ensuring high-quality service delivery and operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer/Food Service
Augies ToGo Family Style
Saratoga Springs, NY
09.2018 - Current
- Demonstrated excellent customer service skills by projecting friendly and knowledgeable attitude, increasing customer satisfaction.
- Provided customers with reliable, enthusiastic and personalized customer service, exceeding customer expectations and developing loyal customer base
- Collaborated with other areas to provide quality, seamless customer service, resolving issues promptly.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided excellent customer service while meeting challenging time goals
- Oversaw customer service team training and development.
- Educated employees on register use, merchandising, and customer service.
- Managed customer service effectiveness by monitoring performance and leading by example.
- Anticipated guests' needs and delivered excellent customer service.
- Managed food resources, memorized orders, and coordinated customer service.
- Processed payments, entering sales in register for prompt customer service.
- Supported team with customer service issues, voids and returns.
- Communicated effectively with customers and team to ensure high satisfaction
- Confirmed excellent customer service by quickly resolving customer concerns and inquiries.
- Increased revenue through effective customer service and inventory management.
- Provided exceptional customer service to obtain new clients through referrals.
- Enhanced customer service based on feedback from guests.
- Monitored and reported technical issues to deliver quality customer service.
Daycare Assistant
Jumper Bean Daycare
Ballston Spa, NY
02.2022 - 03.2024
- Kept children between ages of 6months and 3years safe and secure with vigilant oversight.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Helped to maintain effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped to prepare and implement crafts and other activities to spark interest and enhance development.
- Prepared healthy meals and snacks to meet and exceed nutrition requirements
Home Educator
Family/self
Ballston Spa, NY
09.2003 - 08.2019
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Adapted teaching methods and lesson plans to changing student needs.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Evaluated classical, student-lead and unschooling methodologies for best option.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Led and coordinated educational activities to develop students' physical, emotional and social growth.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
Education
Associate - Liberal Arts
Adirondack Community College
Queensbury, NY08.1995
Skills
- Strong Work Ethic
- Customer Service & Retention
- Quality Control/Attention to Detail
- Workflow Management
- Multitasking and Organization
- Team Collaboration
- Listening Skills
- Complaint resolution
Timeline
Daycare Assistant
Jumper Bean Daycare
02.2022 - 03.2024
Customer/Food Service
Augies ToGo Family Style
09.2018 - Current
Home Educator
Family/self
09.2003 - 08.2019
Associate - Liberal Arts
Adirondack Community College