Jake Merritt
Vail,AZ
Summary
Having worked in a variety of industries, most of which were influenced by food and/or customer service, I am constantly striving to establish and foster a welcoming, friendly environment among staff, administration, and guests.
Overview
3
3
years of professional experience
Work History
Food Service/Front End Customer Service Associate
Costco Wholesale Corp
Tucson, AZ
04.2024 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Server/Bar Staff Assistance
Doughbird (Fox Restaurant Concepts)
Tucson, AZ
05.2023 - 03.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both guest and restaurant.
- Served food and beverages to patrons, fulfilled sectional transactions, and operated end of shift cash out procedures and dining room closing tasks.
- Trained new staff on restaurant procedures and plating techniques.
Staff Member
Chick-fil-A
Tucson, Arizona
05.2022 - 02.2023
- Trained newly hired employees regarding company policies and operations.
- Built and maintained working relationships with peers and upper management.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
Backserver/Server Assistance
Prep & Pastry
Tucson, Arizona
04.2022 - 11.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Some College (No Degree) - Communications And Entrepreneurship
University of Arizona
Tucson, AZSkills
- Customer relationship building
- Professionalism and hospitality
- Strong interpersonal skills
- Strong work ethic
- Up-selling techniques
- Complaint resolution skills
Timeline
Food Service/Front End Customer Service Associate
Costco Wholesale Corp
04.2024 - Current
Server/Bar Staff Assistance
Doughbird (Fox Restaurant Concepts)
05.2023 - 03.2024
Staff Member
Chick-fil-A
05.2022 - 02.2023
Backserver/Server Assistance
Prep & Pastry
04.2022 - 11.2022
Some College (No Degree) - Communications And Entrepreneurship
University of Arizona
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