Johnathan Frost
Epping,NH
Summary
Driven and dedicated professional with a proven track record at Market Basket, excelling in customer service excellence and complaint handling. Skilled in multitasking and active listening, I consistently prioritize customer needs, ensuring a seamless experience. My strong work ethic and professional appearance have contributed significantly to enhancing customer relationships and adherence to policies and procedures.
Overview
10
10
years of professional experience
Work History
Front End Customer Service Associate
Market Basket
08.2017 - 02.2024
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Worked to ensure safety in winter months by shoveling outside the establishment and on the roof helping customers on a regular basis to their vehicles and throughout the store.
- Anything asked of me in-store was done without complaint and proud to do it. To include stocking shelves to cleaning throughout the store. Bagging groceries and helping people.
Senior Videographer
Town of Epping
04.2014 - 08.2017
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Conserved footage archive by organizing, labeling, and tagging
Education
High School - General Studies
Homeschool SAU 14
Epping, NH06.2013
Skills
- Strong Work Ethic
- Professional Appearance
- Customer Relationship Building
- Complaint Handling
- Customer Service
- Policies and Procedures Adherence
- Customer service excellence
- Understanding Customer Needs
- Multitasking Abilities
- Reliability
- Customer service orientation
- Active Listening
- Work Prioritization
- Self Motivation
Accomplishments
Being at market basket with my many customers on a regular basis calling the store or the main office in Tewksbury to provide positive experiences with me leading to people from the main office coming to our store to visit and all having excellent reviews of their encounters with me and the customer service they received.
Timeline
Front End Customer Service Associate
Market Basket
08.2017 - 02.2024
Senior Videographer
Town of Epping
04.2014 - 08.2017
High School - General Studies
Homeschool SAU 14
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