Ann Daoud
Rochester,NY
Summary
Dynamic pharmacy professional with extensive experience at CVS Pharmacy, excelling in patient education and medication compounding. Proven ability to enhance patient safety through meticulous drug interaction reviews and compassionate communication. Adept at resolving complex issues while maintaining confidentiality and adhering to pharmacy ethics, ensuring optimal care and service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Intern/Graduate Intern
CVS Pharmacy
Rochester, New York
11.2022 - Current
- Provided patient counseling on medication use, health-related topics, and potential side effects.
- Compounded extemporaneous preparations such as ointments, creams, suspensions, solutions and suppositories according to established standards.
- Used pharmacy software to verify prescription and insurance information.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Advised patients regarding proper use of new medications and OTC products.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Communicated with patients with compassion while keeping medical information private.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Administered vaccines to immunize patients against communicable diseases.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Resolved customer service issues related to order processing or delivery delays.
- Monitored patient safety through review of medication profiles for drug interactions, allergies, therapeutic duplication and other potential problems.
- Educated patients regarding proper use of their medications.
- Performed data entry into pharmacy information systems for billing purposes.
- Provided guidance on prescription refills when appropriate.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Evaluated physician orders for accuracy and completeness prior to dispensing medications.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Interpreted and processed medication orders under supervision of pharmacist.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Customer Sales Associate
Men's Wearhouse
Rochester, NY
06.2014 - 03.2020
- Promoted smooth operation of tuxedo rental services through exceptional customer service.
- Addressed customer inquiries regarding products, services, and promotions in a timely manner.
- Demonstrated comprehensive product knowledge, including sizing, styles, and accessories.
- Assisted tailor shop operations by following management directives.
- Facilitated customer needs, including alterations, appointments, and special orders.
- Accurately measured customers and provided style selection assistance.
- Marketed tuxedo rental services at bridal shows and to prom customers as directed.
- Developed relationships with regular customers by providing exceptional service during each interaction.
Pharmacy Technician
CVS Pharmacy
Rochester, NY
08.2016 - 08.2017
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Organized work areas so that everything was easily accessible when needed.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
Education
Doctor of Pharmacy - Pharmacy
D'Youville University School of Pharmacy
Buffalo, NY05-2023
Biology/Pre-Pharmacy
St. John Fisher University
Rochester, NYSkills
- Patient education and counseling
- Medication compounding
- Drug interaction review
- Medication storage
- Vaccination administration
- Attention to detail
- Problem solving
- Confidentiality compliance
- Effective communication
- Pharmacy ethics adherence
- Drug information research
- Therapeutic drug monitoring
Languages
Arabic
Professional
Affiliations
- Participating in my community's church services and activities
- Help feed the homeless and provide supplies
- Participate in the professional fraternity Phi Delta Chi during pharmacy school
Certification
- Narcan training and certificate
Timeline
Pharmacy Intern/Graduate Intern
CVS Pharmacy
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2017
Customer Sales Associate
Men's Wearhouse
06.2014 - 03.2020
Doctor of Pharmacy - Pharmacy
D'Youville University School of Pharmacy
Biology/Pre-Pharmacy
St. John Fisher University