Ann Davis
Las Vegas,NV
Summary
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dakota Events LLC
08.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Home Health Aide
Private Individuals
10.2021 - 06.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
PCA
Prestige Assisted Living
05.2021 - 07.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Customer Service Representative
Dakota Events LLC
01.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Business Administration
Victor Valley College
Victorville, CASkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Vital signs monitoring
- Housekeeping
- Dressing assistance
- First aid and safety
- Mobility support
- Recording vital signs
- Documentation
- Personal care services
- Medical terminology and equipment
- Clinical documentation and reporting
- Patient lifting techniques
- Client safety and first aid
- Feeding Assistance
- Certified in CPR/AED
- Problem-solving abilities
- Multitasking
- Personal Care
- Launder linens
Certification
- First Aid Certification - American Red Cross.
- Basic Life Support (BLS) - American Heart Association.
Additional Information
Volunteered at sunrise hospital for two years and in the two years I received two accommodations for being an outstanding volunteer for helping patients in their time of need .
Timeline
Customer Service Representative
Dakota Events LLC
08.2022 - 04.2023
Home Health Aide
Private Individuals
10.2021 - 06.2022
PCA
Prestige Assisted Living
05.2021 - 07.2021
Customer Service Representative
Dakota Events LLC
01.2021 - 04.2021
- First Aid Certification - American Red Cross.
- Basic Life Support (BLS) - American Heart Association.
No Degree - Business Administration
Victor Valley College
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