Ann Dugstad
Zumbrota ,Minnesota
Summary
Accomplished Founder and Principal Consultant at Extraordinary Workforce LLC, adept in strategic thinking and team leadership. Excelled in business development and account management, securing strong partnerships and enhancing client satisfaction. Proven track record in entrepreneurial innovation and delivering results, with a focus on exceeding objectives and fostering employee engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Founder : Principal Consultant
Extraordinary Workforce LLC
06.2024 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Account Manager
Incentive Services
03.2018 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Consultant
Freelance Consultant
02.2013 - 03.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Consultant Director of Sales and Marketing
Lifecare Services
02.2016 - 02.2017
- Negotiated contracts with perspective buyers and suppliers, securing favorable terms that benefited both parties involved.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Facilitated knowledge sharing among team members through regular meetings and open communication channels.
- Developed strong relationships with key stakeholders to ensure alignment between client objectives and delivered results.
Education
MBA - Master of Business Administration
Cardinal Stritch University
Milwaukee, WI06.2011
Bachelor of Science - Business Management
Cardinal Stritch University
Milwaukee, WI05.2008
Skills
- Team Leadership
- Strategic Thinking
- Marketing
- Entrepreneurial and Innovative
- Business Development
- Employee Engagement
- Account Management
- Contract Negotiation
- Sales Management
Certification
- Certified Human Resource Consultant
Timeline
Founder : Principal Consultant
Extraordinary Workforce LLC
06.2024 - Current
Account Manager
Incentive Services
03.2018 - 05.2024
Consultant Director of Sales and Marketing
Lifecare Services
02.2016 - 02.2017
Consultant
Freelance Consultant
02.2013 - 03.2018
MBA - Master of Business Administration
Cardinal Stritch University
Bachelor of Science - Business Management
Cardinal Stritch University
- Certified Human Resource Consultant