Ann Folkersma
Rudyard,MII
Summary
Dynamic and dedicated professional with extensive experience as an Assistant Training Instructor at TSA, specializing in training new and current employees on critical policies and procedures. Proven ability to manage conflict resolution and de-escalation efforts effectively with both passengers and staff, contributing to a harmonious work environment. Trusted to oversee checkpoint operations and the checked baggage area, ensuring compliance and efficiency in high-pressure situations. Recognized for strong leadership skills and a commitment to maintaining operational excellence while supporting team objectives.
Overview
8
8
years of professional experience
Work History
Armed Security Guard
Stratus Security Management
Sault Ste. Marie, MI
01.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify potential security risks and report incidents promptly.
- Collaborated with law enforcement during emergency situations to maintain public safety.
- Provided detailed incident reports to management, enhancing communication and response strategies.
- Guided new security personnel through operational procedures and compliance standards to enhance team effectiveness and regulatory adherence.
- Utilized surveillance systems to monitor activities, ensuring quick response to suspicious behaviors.
- Responded efficiently to alarms and disturbances, maintaining a secure environment for staff and visitors.
- Implemented conflict resolution techniques to de-escalate tense situations effectively.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
Transportation Security Officer
Transportation Security Administration, TSA
Kincheloe, MI
02.2018 - 12.2024
- Ensured compliance with federal security regulations during passenger screening processes.
- Conducted thorough inspections of baggage using advanced scanning technologies.
- Engaged with team members to improve processes and enhance operational efficiency within security checkpoints.
- Conducted hands-on training for new officers, emphasizing critical safety protocols and effective emergency response procedures.
- Monitored and reported suspicious activities to maintain a safe environment for travelers.
- Analyzed existing workflows and introduced improvements to enhance efficiency in daily security operations.
- Designed and implemented training programs focused on elevating staff performance and maintaining TSA compliance.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Participated in ongoing training programs and workshops to ensure up-to-date understanding of evolving security protocols.
- Collaborated with supervisors during daily briefings to identify and resolve issues related to security screening procedures.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Engaged with team members to implement security protocols ensuring safety for travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Analyzed team performance metrics and provided feedback to improve operational efficiency among transportation security officers.
- Analyzed security incidents and delivered actionable recommendations to improve overall security measures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Conducted thorough investigations and prepared detailed reports on incidents and violations to ensure compliance and safety within transportation facility.
- Assisted in addressing conflicts and disturbances, contributing to the rapid reestablishment of a secure environment in transportation facility.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Reviewed and integrated TSA regulations and guidelines into operational procedures to guarantee adherence.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Enhanced public understanding of security procedures through clear and effective communication.
- Increased passenger compliance with security procedures through informative and courteous interactions.
- Conducted comprehensive training for new employees to enhance understanding of security screening protocols and procedures.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Promoted a positive work environment and improved operational efficiency by leading regular training sessions and workshops.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Facilitated emergency drills aimed at strengthening team readiness against security threats.
Education
High School Diploma -
Certificate For Homeland Security - Homeland Security
Des Moines Area Community College
Ankeny, IA01-2019
Skills
- Situational awareness
- CCTV experience
- Event security
- Public safety
- Perimeter security
- Personal security
- Alarm systems
- Vehicle operation
- Emergency response
- Security equipment
- Facility patrols
- Asset protection
- Personnel and visitor searches
- Conflict de-escalation
- Law enforcement support
- Staff assistance
- Visitor screening
- Teamwork
- Teamwork and collaboration
- Team player
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Problem-solving abilities
- Punctuality
- Multitasking Abilities
Timeline
Armed Security Guard
Stratus Security Management
01.2025 - Current
Transportation Security Officer
Transportation Security Administration, TSA
02.2018 - 12.2024
High School Diploma -
Certificate For Homeland Security - Homeland Security
Des Moines Area Community College