Ann Guerin
Cocoa Beach Fish Camp Grill
Christmas,FL
1
Certification
8
years of professional experience
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Bartender
7 Months- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
10 Months- Managed bar inventory, reducing waste and optimizing stock levels.
- Crafted and served signature cocktails while ensuring customer satisfaction.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Provided exceptional customer service by addressing guest inquiries and feedback promptly.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
2 Months- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
- Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to maintain quality standards during high-volume service periods.
- Monitored dining area cleanliness, ensuring compliance with health and safety regulations.
- Developed menu knowledge to provide informed recommendations, enhancing overall dining experience for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
6 Months- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed strong relationships with regular patrons, contributing to a loyal customer base.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
FOH Manager
1 Month- Oversaw daily front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on menu knowledge and service standards to enhance guest satisfaction.
- Implemented inventory management processes, reducing waste and improving supply chain efficiency.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Developed staff schedules based on business needs, optimizing labor costs while maintaining service quality.
- Analyzed customer feedback to identify areas for improvement, driving menu enhancements and service training initiatives.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Server/Bartender
7 Months- Assisted with training of new staff members.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Attended company and restaurant training and meetings to improve serving skills.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Memorization of cocktails
- Create specialized drinks for restaurants theme
- Prepare alcoholic and nonalcoholic beverages
Asst. Manager
1 Year- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily financial transactions and manage cash flow to support profitability.
- Interviewed potential job candidates and made hiring recommendations to the general manager.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Host/Server
3 Months- Greeted and seated guests, ensuring positive first impressions and efficient flow of service.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in training new hosts on customer service protocols and restaurant operations.
- Developed strategies for effective queue management, improving overall operational efficiency during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
7 Months- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
6 Months- Collaborated with team members to create innovative dessert offerings based on customer feedback.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Take-Out Server
7 Months- Provided exceptional customer service, ensuring accurate order fulfillment and timely delivery.
- Managed multiple take-out orders simultaneously during peak hours to maintain efficiency.
- Collaborated with kitchen staff to streamline take-out processes and enhance order accuracy.
- Implemented improvements in take-out workflow, resulting in reduced wait times for customers.
- Utilized POS system to process payments efficiently and manage sales transactions accurately.
Car-Hop
4 Months- Delivered exceptional customer service by efficiently taking and delivering orders to guests.
- Operated kitchen equipment and maintained cleanliness to ensure compliance with health standards.
- Collaborated with team members to streamline order fulfillment during peak hours, enhancing workflow efficiency.
- Managed cash transactions accurately while balancing registers at the end of shifts.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Detail Associate
1 Year 9 Months- Conducted thorough vehicle inspections to identify cleaning needs and ensure quality standards.
- Utilized industry-standard tools and products to deliver exceptional detailing services efficiently.
- Trained new associates on best practices for vehicle care and customer service protocols.
- Streamlined detailing processes, enhancing workflow efficiency and reducing turnaround time.
Education
High School Diploma
- Extracurricular Activities:
- NJROTC
- Competitive Air-Rifle Team Captain
- Marching Band
- Concert Band
- Softball
- Football
- Completed AP course in Human Geography
Skills
Clear and effective communication
Conflict Management
Decision-making
Health codes compliance
Leadership
Team management
Strong multitasking
Customer service
Memory retention
Suggestive selling
Certification
ServSafe
Florida Alcohol Seller Course
Timeline
Bartender
Cocoa Beach Fish Camp Grill
01.2026 - CurrentRead More
Bartender
Shiloh's Steak & Seafood
03.2025 - 01.2026Read More
Server/Bartender
Orleans Bistro & Bar
11.2024 - 01.2025Read More
Server
3 Sisters Speakeasy
02.2024 - 08.2024Read More
FOH Manager
Pg’s Wings & More
08.2023 - 09.2023Read More
Server/Bartender
Pier 220 Seafood & Grill
11.2022 - 06.2023Read More
Host/Server
Durangos
01.2022 - 04.2022Read More
Asst. Manager
Little Caesars
11.2021 - 11.2022Read More
Server
Beef O Bradys
06.2021 - 01.2022Read More
Cashier
Space Coast Ice Cream
12.2020 - 06.2021Read More
Take-Out Server
Sonnys Barbeque
05.2020 - 12.2020Read More
Car-Hop
Sonic
12.2019 - 04.2020Read More
Detail Associate
Top Shelf Car Wash
04.2018 - 01.2020Read More
Titusville High School
High School Diploma
Read More