Ann Idzinski
Egg Harbor Twp,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extremely qualified in all aspects of clerical/administrative duties working for a large trucking company and always willing to do whatever necessary to get the job done.
Overview
24
24
years of professional experience
Work History
OSD Specialist
YRC Freight
10.2009 - 07.2023
- Extremely successful in researching and tracking down high value freight to avoid paying claims and increase terminal profitability.
- Pre-shifted and coordinated with drivers and dock workers on importance of noting exceptions both at time of delivery and when off loading trailers.
- Processed overage, shortages and damaged in a timely manner to possibly avoid claims.
- Daily dock and weekly yard checks to avoid unnecessary shortages of freight noted due to lack of labels, information, etc.
- Researched high-value weekly claims report for Terminal Manager and provided all pertinent information to avoid from paying unnecessary claims.
- Communicated with Sales Team regarding repeat claims and possible suggestions for how freight was shipped/packaged etc.
- Processed overages and damages in a timely manner to get to salvage facility to be processed.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized tracking numbers and bills of lading to determine delivery status.
- Assisted drivers with packing slips, bills of lading and invoices.
- Worked with management as well as Hazmat teams to effectively handle, identify and properly dispose of Hazmat materials and debris.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Able to cover any other office positions as needed regarding billing, scheduling appointments for individual shipments as well as truckloads, etc.
- Worked effectively with all levels of management to always find a solution to any issue/problem.
Terminal Assistant
Yellow Freight
10.2004 - 03.2009
- Assisted Terminal Manager in all aspects of operation.
- Responsible for payroll and all employee records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Clerk
Yellow Freight
10.1999 - 03.2004
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Responsible for accurate billing entry
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Education
High School Diploma -
Grover Cleveland High School
01.1986
Skills
- Extremely efficient in all OSD procedures
- Clerical/Administrative Support
- Transportation Management Systems
- Customer Support
- Shipping/Export Documentation
- Excellent verbal and written communication
- Works positively under pressure
- Willing to work with all/any departments to achieve common goal
- Excellent time management skills
- Scheduling Pickups/Processing Customer Requests
- Microsoft Office
Timeline
OSD Specialist
YRC Freight
10.2009 - 07.2023
Terminal Assistant
Yellow Freight
10.2004 - 03.2009
Clerk
Yellow Freight
10.1999 - 03.2004
High School Diploma -
Grover Cleveland High School