Ann Idzinski
Egg Harbor Twp,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extremely qualified in all aspects of clerical/administrative duties working for a large trucking company and always willing to do whatever necessary to get the job done.
Overview
24
24
years of professional experience
Work History
OSD Specialist
YRC Freight
Hamilton, NJ 08619
10.2009 - 07.2023
- Extremely successful in researching and tracking down high value freight to avoid paying claims and increase terminal profitability.
- Pre-shifted and coordinated with drivers and dock workers on importance of noting exceptions both at time of delivery and when off loading trailers.
- Processed overage, shortages and damaged in a timely manner to possibly avoid claims.
- Daily dock and weekly yard checks to avoid unnecessary shortages of freight noted due to lack of labels, information, etc.
- Researched high-value weekly claims report for Terminal Manager and provided all pertinent information to avoid from paying unnecessary claims.
- Communicated with Sales Team regarding repeat claims and possible suggestions for how freight was shipped/packaged etc.
- Processed overages and damages in a timely manner to get to salvage facility to be processed.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized tracking numbers and bills of lading to determine delivery status.
- Assisted drivers with packing slips, bills of lading and invoices.
- Worked with management as well as Hazmat teams to effectively handle, identify and properly dispose of Hazmat materials and debris.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Able to cover any other office positions as needed regarding billing, scheduling appointments for individual shipments as well as truckloads, etc.
- Worked effectively with all levels of management to always find a solution to any issue/problem.
Terminal Assistant
Yellow Freight
Lakewood, NJ 08701
10.2004 - 03.2009
- Assisted Terminal Manager in all aspects of operation.
- Responsible for payroll and all employee records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Clerk
Yellow Freight
Maspeth, NY
10.1999 - 03.2004
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Responsible for accurate billing entry
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Education
High School Diploma -
Grover Cleveland High School
01.1986
Skills
- Extremely efficient in all OSD procedures
- Clerical/Administrative Support
- Transportation Management Systems
- Customer Support
- Shipping/Export Documentation
- Excellent verbal and written communication
- Works positively under pressure
- Willing to work with all/any departments to achieve common goal
- Excellent time management skills
- Scheduling Pickups/Processing Customer Requests
- Microsoft Office
Timeline
OSD Specialist
YRC Freight
10.2009 - 07.2023
Terminal Assistant
Yellow Freight
10.2004 - 03.2009
Clerk
Yellow Freight
10.1999 - 03.2004
High School Diploma -
Grover Cleveland High School