Ann-Jessica Robert
Summary
Skilled Front Desk Professional with a solid background in guest relations and service delivery. Expertise in maintaining organized operations, enhancing guest experiences through personalized recommendations, and utilizing management software. Strong leadership in training staff and promoting teamwork while ensuring compliance with security protocols. Multilingual capabilities enhance ability to create memorable guest experiences.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist, front desk and concierge
East coast valley
West Palm Beach
11.2024 - 04.2026
- Greeted and assisted visitors with a friendly and professional demeanor.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed incoming calls, directing inquiries to appropriate staff to ensure timely responses.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments and maintained calendars for office personnel.
- Assisted in preparing meeting rooms for staff gatherings and client meetings.
- Handled mail distribution and outgoing correspondence to ensure efficient communication flow.
- Coordinated office supplies inventory and streamlined reordering processes to maintain stock levels.
- Organized and maintained filing systems for documents and records.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assistant Teacher, floater
Church By The Glades
Coral Springs
10.2023 - 11.2024
- Facilitated small group instruction, improving student understanding of key concepts.
- Monitored student progress and provided constructive feedback to support learning during activities and lessons.
- Enhanced classroom management by fostering a positive learning environment.
- Assisted lead teacher in planning engaging lesson activities for students.
- Collaborated with staff to prepare educational materials and resources.
- Communicated effectively with parents regarding student behaviors and needs.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Education
1 Year And 4 Months - Diplomacy
UNITEC- University of technology d'haiti
Port-au-Prince, Haiti 09.2021 - 01.2023
1 Year - Juridical science
UPSAC-Universite Public Du Sud Aux Cayes
Les Cayes, Haiti 09.2020 - 07.2021
Skills
- Front Desk Operations
- Reservation Systems Expert
- Guest Relations Expert
- Customer Service Expert
- Customer Interaction
- Record Management
- Microsoft Office
- Time Management Expert
- Teamwork Expert
- Language Assistance
- Safety Awareness
- Organization Expert
- Problem Solving
- Communication Expert
Certification
- CPR/ AED/ BLS (AMERICAN Health Care Academy). 6/2025
- 40 hours certificates of completion online courses and for the state "Early Literacy for Children Age Birth Through Three" 10/2023
- Security officer (Vision Security School). 9/2023
- Caregiver. 8/2023
- Medical assistant Pending
Languages
- Spanish Intermediate
- French and creole Native
- English
Timeline
Receptionist, front desk and concierge
East coast valley
11.2024 - 04.2026
Assistant Teacher, floater
Church By The Glades
10.2023 - 11.2024
1 Year And 4 Months - Diplomacy
UNITEC- University of technology d'haiti
09.2021 - 01.2023
1 Year - Juridical science
UPSAC-Universite Public Du Sud Aux Cayes
09.2020 - 07.2021