Lisbeth Medina
749 London St,CA
Summary
Energetically drove client satisfaction and sales growth at City Toyota, leveraging exceptional service and upselling techniques. At Pain and Rehabilitation Medicine, I mastered front desk operations and HIPAA compliance, enhancing patient experience. Skilled in appointment scheduling and relationship building, I excel in fast-paced environments, significantly contributing to team success.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist / Concierge
Planned Companies
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Medical Receptionist
Pain and Rehabilitation Medicine
01.2024 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Sales Representatives
City Toyota
09.2022 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma
Hilltop High School
San Francisco, CA05.2021
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- HIPAA Guidelines
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist / Concierge
Planned Companies
03.2025 - Current
Medical Receptionist
Pain and Rehabilitation Medicine
01.2024 - 05.2024
Sales Representatives
City Toyota
09.2022 - 09.2023
High School Diploma
Hilltop High School
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