Ann Kessler
Neenah,Wisconsin
Summary
Dynamic and empathetic professional with extensive experience in customer service and personal care roles, notably at Kwik Trip. Demonstrated expertise in sales promotion and effective communication, enhancing customer satisfaction and operational efficiency. Proven ability in conflict resolution and reliability, contributing to positive outcomes in fast-paced environments. Achieved significant improvements in client well-being and store merchandising effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Worker
Kwik Trip
12.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
School Aide
Neenah Joint School District
01.2022 - 12.2023
- Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
- Provided one-on-one assistance to students requiring additional support, boosting their confidence and academic progress.
- Enhanced student safety by consistently monitoring school grounds and maintaining a secure environment.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Served as a role model for students by displaying strong work ethic and commitment to education values daily.
- Monitored student classroom and outdoors activities to promote student safety.
Home Health Aide
Ilife
07.2015 - 01.2022
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Education
High School Diploma - Basic Education
Alessandro High School
Hemet, CA06.1999
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash Handling Accuracy
- Professional Appearance
- Sales Promotion
- Complex Problem-Solving
- Conflict resolution techniques
- Hospitality and accommodation
- Effective communication abilities
Certification
Licensed life insurance agent in 2014
Volunteer
I volunteered for a year at my children's elementary school as a lunchroom helper and playground aide.
Timeline
Retail Worker
Kwik Trip
12.2023 - 04.2024
School Aide
Neenah Joint School District
01.2022 - 12.2023
Home Health Aide
Ilife
07.2015 - 01.2022
High School Diploma - Basic Education
Alessandro High School