Ann Kress
Hanover,MA
Summary
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
13
13
years of professional experience
Work History
Esthetician
Grace Kelly Salon
Gettysburg, PA
06.2021 - Current
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Suggested appropriate therapy based on current health of client.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Advised clients on proper home-care regimens.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed consultations for patients before scheduling treatments.
- Assisted manager with daily spa operations.
- Welcomed clients arriving for appointments.
- Carried out product inventory checks, charting and consultations.
- Fostered friendly, warm and exceptional customer experience.
Master Barber,
Persona Day Spalon
Hanover, PA
09.2019 - 03.2021
- Consulted with clients to assess personal style preferences and unique needs.
- Used clips and shears to complete various types of fades, shaves and cuts.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Promoted business with effective sales and marketing strategies.
- Maintained master calendar of appointments and employee shifts.
- Completed full and partial shaves with clippers and standard and straight razors.
- Devised marketing and sales strategies to maximize business success.
- Managed business customer service, responding to requests and concerns promptly.
- Kept business compliant with applicable government standards.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Recorded weekly supply and inventory needs and made regular orders worth $[Amount].
- Answered incoming telephone calls and scheduled appointments for clients.
- Completed in-home services for elderly clients unable to travel to salon.
- Consistently received positive performance reviews from guests.
- Distributed business cards outside of salon to generate new business.
Benefit Arch Expert
Ulta Beauty
Hanover, PA
09.2007 - 03.2018
- Educated clients on efficient brow maintenance and introduced at-home care packages.
- Removed unwanted hair and shaped clients' eyebrows for all types of skin.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Fielded customer complaints and assisted with administrative salon tasks.
- Scheduled, confirmed and carried out lash services at salon.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Consistently received positive performance reviews from guests.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
- Increased annual revenue by [Number]% for [Number] consecutive years through effective customer service and inventory management.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased salon profit by [Number]% through upselling [Product] and providing personalized care for return visitors.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Associate of Arts - Brow Shaping, Facial Waxing, Brow Tinting
Benefit University Training
Baltimore, MD09.2011
Associate of Arts - Nursing Assistance
Nursing Assistant Program
Hanover Pa 03.2008
Associate of Arts - Hairstyling
Paul Mitchell Academy
Lancaster, PA08.1987
Skills
- Spa Retail Sales
- Assessing Skin Condition
- Therapeutic Massage
- Detox Body Wraps
- Public Health Codes Knowledge
- Equipment and Instrument Sterilizatoin
- Guest Services Expertise
- Outstanding Client Care
- Information Updates
- Room Sterilization
- Airbrush Makeup Artistry
- Front Desk Management
Timeline
Esthetician
Grace Kelly Salon
06.2021 - Current
Master Barber,
Persona Day Spalon
09.2019 - 03.2021
Benefit Arch Expert
Ulta Beauty
09.2007 - 03.2018
Associate of Arts - Brow Shaping, Facial Waxing, Brow Tinting
Benefit University Training
Associate of Arts - Nursing Assistance
Nursing Assistant Program
Associate of Arts - Hairstyling
Paul Mitchell Academy
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