Ann Kunka
Peoria,AZ
Summary
Accomplished Store Manager at Fry's Food And Drug, very skilled in customer service and proficient with Microsoft Office/Power BI. organized and led initiatives that maximized sales, minimized shrinkage, and enhanced team efficiency. Cultivated a positive work environment, leading to significant business growth and improved customer relations through strategic problem-solving and organizational skills.
Overview
19
19
years of professional experience
Work History
Store Manager
Fry's Food And Drug
08.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Fry's Food And Drug
02.2005 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Grocery Manager
Fry's Food And Drug
02.2005 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZAssociate of Business Administration -
Moraine Valley Community College
Palos Hills, ILSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Proficient with Microsoft Office/Power Bi
Accomplishments
2022 Top Woman in Grocery Honeree
Timeline
Store Manager
Fry's Food And Drug
08.2009 - Current
Assistant Manager
Fry's Food And Drug
02.2005 - Current
Grocery Manager
Fry's Food And Drug
02.2005 - Current
No Degree - Business Administration
University of Phoenix
Associate of Business Administration -
Moraine Valley Community College