Ann Kuo
Anna,Texas
Summary
Results-driven manager with a proven track record in enhancing operational efficiency through effective team leadership. Expertise in implementing strategic performance improvement initiatives and developing key performance indicators that drive business success. Proficient in analyzing complex data to identify improvement areas and formulate actionable solutions that enhance productivity. Demonstrated success in previous roles through process improvements, cost savings, and increased operational efficiencies.
Overview
5
5
years of professional experience
Work History
Performance Improvement Supervisor
TFI Family Services
01.2024 - 05.2026
- Conducted case review audits for permanency and foster care files to ensure compliance with state requirements.
- Ensured accuracy and completeness of legal documentation for children in care.
- Collaborated with attorneys and cross-functional teams to prepare files for hearings while maintaining HIPAA compliance.
- Managed hiring processes, onboarding, performance reviews, and evaluations for departmental staff.
- Oversaw ticket request systems and court documentation to meet legal deadlines promptly.
- Generated weekly reports on open cases, audit findings, quality metrics, and program performance.
- Tracked training attendance and redaction requests in coordination with third-party partners.
- Led process improvement initiatives and structured meetings to enhance accountability across teams.
Case Manager Supervisor
Divinity Family Services
05.2021 - 12.2023
- Managed caseload of 20+ children with diverse academic and developmental needs, ensuring tailored support.
- Conducted assessments, service referrals, placement coordination, and case documentation for at-risk families.
- Connected foster families and children to counseling, mental health, and substance abuse services.
- Developed individualized service plans targeting emotional, behavioral, physical, and social development goals.
- Collaborated with multidisciplinary teams to secure accommodations for students with specialized needs.
- Maintained compliance by ensuring accurate documentation and regular file audits.
- Advocated for community resources that promoted safety and stability for children and families.
- Facilitated access to wraparound support services addressing various facets of child well-being.
Conservatorship (CVS) Specialist I
Texas Department of Family Protective Services
01.2021 - 05.2021
- Served as Temporary Managing Conservator for Child Protective Services, ensuring the safety, stability, and well-being of children in care.
- Conducted assessments, coordinated placements, maintained case documentation, and facilitated referrals for at-risk children and families.
- Connected children and foster families with counseling, mental health services, substance abuse treatment, domestic violence support, and other community resources to promote healing and long-term stability.
- Advocated for children, parents, and foster families by coordinating supportive services and ensuring access to resources that improved overall family well-being and outcomes.
- Demonstrated strong case management, crisis intervention, advocacy, and collaboration skills while working with vulnerable populations and multidisciplinary teams.
Education
Master of Social Work - Minor: Direct Practice in Mental Health and Substance Abuse
The University of Texas at Arlington
Bachelor of Social Work -
The University of Texas at Arlington
Associate of Applied Science - Surgical Technology
South Plains College
08.2008 - 08/2011
Skills
- Strong Written & Verbal Communication
- Interpersonal Skills
- Team Leadership & Staff Development
- Coaching, Mentoring & Employee Engagement
- Delegation & Team Guidance
- Cross-Functional Collaboration & Teamwork
- Relationship Building & Stakeholder Engagement
- Conflict Resolution & Customer-Focused Support
- Active Listening & Professional Communication
- Self-Motivated & Results-Driven Professional
- Reliable, Accountable & Detail-Oriented
- Strong Organizational & Time Management Skills
- Adaptability & Multitasking in Fast-Paced Environments
- Professionalism & High-Quality Work Standards
- Problem Solving & Decision-Making Support
- Process Improvement & Operational Excellence
- Business Process Mapping & Workflow Optimization
- Production Planning & Inventory Control
- Quality Assurance & Quality Control
- Compliance Auditing & Compliance Monitoring
- HIPAA Compliance & Documentation Review
- Case Management & Crisis Intervention
- Community Resource Coordination & Program Evaluation
- Multidisciplinary Collaboration & Case Coordination
- Staff Training, Onboarding & Performance Support
- Data Analysis, Interpretation & Reporting
- Performance Analysis & Predictive Modeling
- Data Collection & Data Visualization
- Analytical Thinking & Continuous Improvement
- Microsoft Office Suite (Excel, Access, SharePoint, Word, PowerPoint)
- Adobe Acrobat & Document Management
- Power BI Reporting & Dashboard Development
- HRIS & Workforce Systems: Workday, ADP, LMS/Absorb
- Case Management & Reporting Systems: Apricot, IMPACT, NeuDocs, STARRS, GOVQA
Memberships And Certifications
- National Board of Surgical Technology, Certified Surgical Technologist, 07/11-Present
- National Association of Social Work, Graduate Member
- PHI Alpha Honor Society, 2020
- Summa Cum Laude, 2019
- Phi Theta Kappa International Honor Society, Fall 2010
- Sigma Alpha Lambda National Leadership and Honors Organization, Fall 2018
Timeline
Performance Improvement Supervisor
TFI Family Services
01.2024 - 05.2026
Case Manager Supervisor
Divinity Family Services
05.2021 - 12.2023
Conservatorship (CVS) Specialist I
Texas Department of Family Protective Services
01.2021 - 05.2021
Associate of Applied Science - Surgical Technology
South Plains College
08.2008 - 08/2011
Master of Social Work - Minor: Direct Practice in Mental Health and Substance Abuse
The University of Texas at Arlington
Bachelor of Social Work -
The University of Texas at Arlington