Ann Lampe
Waterloo,Iowa
Summary
Dedicated and dependable Office Manager/Assistant who strives to provide excellent customer service and to maintain accurate records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Veterinary Hospital Office Manager/Receptionist
Brookside Veterinary Hospital
Cedar Falls, Iowa
09.1990 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for 3 veterinarians
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Restrained animals for examination and treatment.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and processed samples for laboratory testing.
- Educated clients on post-surgical care and nutrition.
Education
Diploma - Small Animal Services
Kirkwood Community College
Cedar Rapids, IA05.1989
Skills
- Office Management
- Billing
- Staff Hiring
- Supply Management
- Bookkeeping
- Data Entry
- Administrative Support
- Inventory Control
- Customer Service
- Staff Management
- Scheduling
- Software Proficiency
- Time Management
- Record Keeping
Timeline
Veterinary Hospital Office Manager/Receptionist
Brookside Veterinary Hospital
09.1990 - Current
Diploma - Small Animal Services
Kirkwood Community College