Ann Lane
Registered Nurse
Papillion,USA
Summary
Experienced Registered Nurse with over twenty-six years of knowledge in the healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction with solid experience in patient care, medical procedures, and critical thinking. Strong focus on collaboration, reliability, and adapting to evolving needs. Skilled in patient assessment, care planning, and administering treatments. Valued for empathy, communication, and ability to deliver high-quality results in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CLINICAL RN NURSE MANAGER
Medical Solutions
03.2023 - Current
- Interview candidates for positions at MSP locations
- Internal customer service for recruiters and client managers
- Speak to traveling nurses or clients about clinical issues and being an advocate for both travelers and hospitals and documenting concerns
- Participate in weekly review committee assessing travelers’ performance
- Conduct training for recruiters and client managers about hospital units and needs
RECRUITER /RN
Ventura Medstaff
04.2021 - 03.2023
- Place nurses across the country in travel contracts
- Participate in weekly review committee
- Speak with nurses about professional and clinical issues and documenting concerns
CLINICAL RN NURSE MANAGER
Medical Solutions
06.2015 - 03.2021
- Same duties as listed above except I was the only person working as the clinical RN nurse and when I left in 2021 the department had grown to 25 clinical RN nurses
MEDICAL REVIEW RN ANALYST
WPS (Wisconsin Physician Service Insurance)
03.2012 - 05.2015
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Finalized medical files for insurance claim payment release.
- Managed large volume of medical claims on daily basis.
- Corrected codes to properly classify medical claims.
- Investigated and processed medical insurance claims for policyholders.
- Analyzed data to identify underlying principles.
PEDIATRIC TRIAGE NURSE
Luke & Associates Inc. Ehrling Bergquist
02.2008 - 02.2012
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Relayed triage information and facilitated communication between providers and patient concerning patient disposition.
- Suggested appropriate disposition to acting physicians based on assessment.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established care plans.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Coordinated day-to-day clinic activities, including assignment of duties to experienced staff and orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Offered patient education and advice related to and including pre- and post-operative instructions, medication administration, follow-up appointments and symptoms indicating emergency care.
Education
Associate of Science - Nursing
Iowa Central Community College
Fort Dodge, IANo Degree - General Studies
Northwest Missouri State University
Maryville, MOSkills
- Clinical Quality Improvement
- Nurse Leadership
- Relationship building and retention
- Multidisciplinary team collaboration
- Team Building
- Customer Relations
- Excellent work ethic
- Training and mentoring
- Administrative abilities
- Pediatric Triage Nurse
- Clinical judgment
Certification
- RN License - Nebraska Multistate 69132
Timeline
CLINICAL RN NURSE MANAGER
Medical Solutions
03.2023 - Current
RECRUITER /RN
Ventura Medstaff
04.2021 - 03.2023
CLINICAL RN NURSE MANAGER
Medical Solutions
06.2015 - 03.2021
MEDICAL REVIEW RN ANALYST
WPS (Wisconsin Physician Service Insurance)
03.2012 - 05.2015
PEDIATRIC TRIAGE NURSE
Luke & Associates Inc. Ehrling Bergquist
02.2008 - 02.2012
Associate of Science - Nursing
Iowa Central Community College
No Degree - General Studies
Northwest Missouri State University