Jennifer Robinson

• Maintained approximately 75 student files ensuring each student was up-to-date on all mandatory vaccines, competencies, and necessary onboarding documents.
• Maintained approximately 15 staff files- ensuring all necessary certifications, vaccines, and onboarding documents.
• Coordinate available clinical sites to correlate with corresponding class material, student needs, and instructor availability.
• Facilitate new relationships with possible facilities and clinical sites
• Serve as clinical instructor for seniors in a cardiac care setting.

Staffing/Personnel

• Managed approximately 75 employees. Correcting, and then maintaining all personnel files, including: certifications, competencies, attendance, and disciplinary records for each of them. Provided 1:1 mentorship, corrective counseling, and yearly evaluations for each staff member.
• Developed and maintained efficient scheduling processes, resulting in optimal staffing levels for consistent patient care, while maintaining productivity of 105%.
• Optimized workflow efficiency within the unit through strategic delegation, task prioritization, and resource allocation.
• Transformed the workplace environment resulting in reducing travel nurse needs from an average of 15 in 2015 to 0 in 2018, and increasing retention by over 500% during that time.
• Implemented ongoing education programs bi-monthly for nursing staff, fostering a continuous learning environment that enhanced overall clinical competence.

BUDGET:

• Identified charging errors that resulted in approximately $5,000/day in recovered revenue.
• Sustained an average productivity of 105%, ensuring budgetary goals are met.

QUALITY:

• Sustained 3+ years of zero hospital-acquired infections during my tenure by championing best practices in infection control measures within the unit.
• Spearheaded the Sepsis Protocol development and initiation throughout the hospital.
• Developed a "CHF checklist" for all CHF admissions, resulting in decreased LOS, as well as decreased readmissions.
• Performed daily patient rounding, contributing to an increase in Press Ganey scores.
• Fostered a culture of safety that resulted in at 10-32% in all COSE metrics, including a 32% increase in teamwork (86%) and a 32% increase in safety climate (74%) 2019 saw a 40-60% negative response increase in the areas of: safety, teamwork, organizational trust.

COMMUNITY

• Partnered with Haywood Community College, serving as a Clinical Instructor for multiple classes from 2017-2018, resulting in approximately 10 students being hired as staff at the hospital.
• For Heart Month, organized and staffed community blood pressure screenings to promote community outreach and heart-health education.

SHARED GOVERNANCE

• Engineered a Shared Governance on PCU that cultivated the following projects:

- Researched, developed, and implemented "Quiet Time"

- Optimized workflow and reduced alarm fatigue resulting in over 120+ days without a fall on PCU

- Crafted a quick-reference CNA board to expedite workflow.

- Implemented a social chapter that organized monthly outings for the unit, resulting in improved staff satisfaction, team building, and retention