ANN LANNIGAN
Greenville,SC
Summary
Dedicated and customer-focused hospitality professional with over 10 years of experience in high-volume environments. Skilled in bartending, management, barista service, and customer relations. Proven ability to lead teams, resolve conflicts tactfully, and deliver personalized service under pressure. Eager to continue growing within the food and beverage industry.
Overview
12
12
years of professional experience
Work History
Barista/Tap Tender
Swamp Rabbit Cafe and Grocery
Greenville, South Carolina
05.2026 - Current
- Knowledgeable on dialing in espresso and milk technique.
- Breaking down and deep cleaning an espresso machine properly.
- Trained new staff on coffee brewing techniques and customer service standards.
- Managed inventory levels to ensure consistent product availability and reduce waste.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cook/Shift Leader
Pizzeria Maria
Sparta, Michigan
10.2025 - 01.2026
- Conducted inventory checks and ordered supplies to maintain kitchen stock.
- Prepared and cooked a variety of pizzas following standard recipes.
- Managed food presentation and quality control for customer satisfaction.
- Reviewed food orders to verify accuracy before they were sent out.
- Supervised kitchen staff during busy shifts to ensure smooth operations.
Manager/Bartender/Server
Leila
Detroit, Michigan
09.2022 - 08.2025
- Promoted to Manager within six months; developed leadership, conflict resolution, and operational skills
- Provided exceptional guest service while managing both food and drink orders
- Delivered a personalized, elevated guest experience in a fine-dining setting
- Expanded wine knowledge and allergen awareness; refined upselling techniques and improved table-turning efficiency
- Developed advanced bartending skills, enhancing speed and efficiency in rail and service wells
- Organized and stocked bar efficiently during high-volume and off-peak hours
- Trained in cocktail preparation, balancing speed, accuracy, and presentation
Barback/Bartender
Daxton Hotel
Birmingham, Michigan
12.2021 - 08.2022
- Maintained cleanliness and organization of bar areas and storage spaces.
- Assisted bartenders in preparing garnishes and drink ingredients.
- Restocked supplies and ensured availability of glassware and utensils.
- Managed inventory levels through regular stock checks and replenishment.
- Monitored customer needs to provide timely service and support.
- Successfully managed multiple tasks simultaneously while providing quality service.
Barista
Double D's Coffee & Desserts
Asheville, NC
12.2020 - 12.2021
- Executed opening duties, register management, inventory prep
- Delivered consistent service in a fast-paced environment
- Prepared a variety of coffee drinks using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the coffee shop environment daily.
- Provided exceptional customer service, addressing inquiries and fulfilling orders promptly.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies as needed to ensure smooth operations.
Barista/Social Media Manager
Malaprop's Bookstore & Cafe
Asheville, NC
03.2018 - 12.2020
- Operated the cafe independently during shifts; maintained speed and accuracy
- Managed cafe's social media presence and promoted weekly specials
- Received and organized inventory
Barista
Starbucks
Monroe, NC
05.2015 - 02.2018
- Trained new baristas as a certified trainer; awarded 'Employee of the Quarter' multiple times
- Mastered customer service and multitasking in a high-volume environment
- Maintained inventory, cleanliness, and brand standards consistently
Education
Associate of Science - Physical Therapy Assistance
Greenville Technical College
Greenville, SC05-2029
High School Diploma -
PIEDMONT HIGH SCHOOL
01-2014
Skills
- Staff Management & Training
- Customer Service & Guest Relations
- Conflict Resolution & Problem Solving
- Bartending & Upselling
- Fast-Paced Efficiency
- Communication & Leadership
- Inventory Control & Organization
- Personal care assistance
- Mobility assistance
References
Available upon request
Timeline
Barista/Tap Tender
Swamp Rabbit Cafe and Grocery
05.2026 - Current
Cook/Shift Leader
Pizzeria Maria
10.2025 - 01.2026
Manager/Bartender/Server
Leila
09.2022 - 08.2025
Barback/Bartender
Daxton Hotel
12.2021 - 08.2022
Barista
Double D's Coffee & Desserts
12.2020 - 12.2021
Barista/Social Media Manager
Malaprop's Bookstore & Cafe
03.2018 - 12.2020
Barista
Starbucks
05.2015 - 02.2018
Associate of Science - Physical Therapy Assistance
Greenville Technical College
High School Diploma -
PIEDMONT HIGH SCHOOL