Summary
Overview
Work History
Education
Skills
Internships/ Volunteer work
References
Certification
Timeline
Generic

Hannah Jauregui

Summary

I am reliable and enthusiastic, with experience in fitness, sports medicine and customer service areas. Skilled in customer engagement, problem resolution, team coordination, maximizing productivity to get the job done. Known for remaining poised and calm in busy environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader/Barista/Tap Ambassador

COVA
Tucson , AZ
09.2024 - Current
  • Responsible for sales, employee moral committee, greeting and directing members.
  • Responsible for finding innovative solutions to improve business.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Athletic Training Technician

Sugar Skulls Tucson/ FC Tucson Soccer
06.2023 - Current
  • Collaborated with physicians to develop a comprehensive plan for returning an athlete back to play after an injury or illness has occurred.
  • Conducted pre-participation physicals on student athletes to ensure they are medically cleared to compete.
  • Provided athletic training services including taping, bracing, rehabilitation exercises, and other treatments.
  • Assisted with the development of individualized care plans for injured athletes.
  • Maintained accurate records of all injuries sustained by athletes including type of injury, treatment provided, recovery time frame.
  • Attended athletic practices and games to provide immediate medical attention if needed.
  • Developed and implemented injury prevention programs to reduce the risk of injury among athletes.
  • Traveled with sports teams to assist in medical coverage.

Physical Therapy Technician/Internship Coordinator

The Physio Shop Tucson
06.2023 - 08.2024
  • Demonstrated proper body mechanics techniques to help prevent injury while performing exercises.
  • Provided emotional support to encourage patient participation in rehabilitation activities.
  • Provided patient education on therapeutic exercise and activities of daily living.
  • Communicated effectively with therapists about patient needs throughout the course of their care.
  • Provided guidance on professional development opportunities such as workshops, conferences, seminars.
  • Conducted interviews with prospective interns to assess their qualifications and interests.
  • Assisted in developing marketing materials for recruiting purposes.
  • Organized training sessions for interns, including providing materials, scheduling speakers, and reserving facilities.
  • Collaborated with supervisors to examine effectiveness of program and instruction.
  • Created partnerships with University of Arizona for students to get credits for their internship.
  • Mentored technicians and interns to help them grow and develop their skills in practical applications of the field.

Swim Instructor /Customer Experience/Deck Manager

DeMont Family Swim School
Tucson, AZ
06.2019 - 06.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Teach beginners water safety to establish confidence.
  • Teach swim team skills from recreational beginning swimmers to group swim team.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Watched over swimmers to respond quickly to distress situations.
  • Experience teaching children with disabilities.

Education

Bachelor of Science - Counseling Emphasis in Addiction and Substance Use

Grand Canyon University
Online
2026

Skills

  • Greeting Guests
  • Problem-Solving
  • Customer Service
  • Inquiry Response
  • Teamwork and Collaboration
  • Critical Thinking
  • First Aid and CPR Certifled
  • Decision Making
  • Crisis Management
  • Coaching and Mentoring
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Strong Work Ethic
  • Willing to Learn
  • Staff training and development
  • Motivational leadership
  • Team supervision
  • Staff performance reviews

Internships/ Volunteer work

  • Athletic Training Internship at Canyon Del Oro High School (August 2019- May 2021)- Experience with first aid, taping techniques, physical therapy, writing SOAP notes, GameReady machines, Electric Stimulation (with supervision), measuring glucose levels and injury/concussion evaluations (with supervision).
  • The Physio Shop Tucson (February 2023-May 2023) - Assist in guiding patients to an unparalleled rehab experience at The Physio Shop Assist Clinicians and engage with patients, Assist in recovery area including Game Ready, experience Trazer Neuromechanical Assessment & Training, Clinician shadowing and learning exercises, introduction to scribing, introduction to insurance documentation guidelines, exercise and clinical reasoning, rehabilitation flow, and motivating patients to success.

References

  • Carissa Russell, Athletic Trainer- carissarussell@physioshoptucson.com
  • Carrie Demont, Owner of Demont Family Swim School- carrie@demontswim.com
  • Jason Klein, Clinic Director of The Physio Shop Tucson- jasonklein@physioshoptucson.com

Certification

  • CPR/AED and First Aid, American Red Cross
  • Infant Toddler Instructor, US Swim School Association, 2022
  • Movement and Brain Development, US Swim School Association, 2023
  • USA Swim Coach certified
  • Mental Health Technician Certification

Timeline

Shift Leader/Barista/Tap Ambassador

COVA
09.2024 - Current

Athletic Training Technician

Sugar Skulls Tucson/ FC Tucson Soccer
06.2023 - Current

Physical Therapy Technician/Internship Coordinator

The Physio Shop Tucson
06.2023 - 08.2024

Swim Instructor /Customer Experience/Deck Manager

DeMont Family Swim School
06.2019 - 06.2023

Bachelor of Science - Counseling Emphasis in Addiction and Substance Use

Grand Canyon University

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Hannah Jauregui