James Romero
Pueblo ,CO
Summary
Shift Lead at Culver’s, recognized for enhancing guest relations and maintaining exceptional cleanliness standards. Expert in money handling and order taking, I effectively collaborated with team members to streamline service processes, resulting in improved customer satisfaction and repeat business. Committed to fostering a welcoming atmosphere for all patrons.
Overview
2
2
years of professional experience
Work History
Shift Leader
Culver’s
Pueblo, CO
06.2023 - 06.2025
- Assisted guests with inquiries and provided information about menu items and services.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely service and accurate order delivery.
- Handled cash transactions efficiently, ensuring accurate processing of payments.
- Adapted quickly to changing priorities during peak service hours, maintaining service quality.
- Supported team members during busy shifts by multitasking and prioritizing tasks effectively.
- Engaged with customers to foster a welcoming environment and encourage repeat visits.
- Learned safety protocols related to food handling and workplace procedures for operational compliance.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
Pueblo Central High School
Pueblo, CO05.2025
Skills
- Greeting guests
- Order taking
- Cleanliness
- Money handling
- Guest relations
- Team collaboration
Timeline
Shift Leader
Culver’s
06.2023 - 06.2025
Pueblo Central High School