Christa Burris
Blanco,TX
Summary
Experienced with team leadership and customer service excellence. Utilizes strong organizational and interpersonal skills to enhance team performance and guest satisfaction. Knowledge of optimizing workflows and training staff to maintain high standards in dynamic environments.
Professional hospitality leader equipped to excel in Front of House role. Proven ability to manage teams, drive customer satisfaction, and adapt to changing operational needs. Strong interpersonal skills, keen organizational abilities, and focus on delivering exceptional guest experiences. Reliable and flexible collaborator dedicated to achieving outstanding results in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Front of House Shift Leader
Redbud Cafe
Blanco, TX
01.2024 - Current
- Trained new team members on POS procedures, guest service, and cafe standards.
- Managed cash drawer balances, payment accuracy, and end-of-shift reconciliation.
- Communicated supply needs and service issues to support efficient shift performance.
- Increased customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
- Resolved guests complaints while maintaining positive customer environment.
Waitress
Josie's Kitchen
Blanco, TX
07.2023 - 01.2024
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest concerns professionally, supporting positive dining experiences.
- Took food and beverage orders accurately, ensuring prompt service and guest satisfaction.
Housekeeper
Red Corral Ranch
Wimberley, TX
07.2011 - 06.2016
- Supervised daily housekeeping routines, ensuring guest rooms and common areas met cleanliness standards.
- Trained new housekeeping staff on cleaning procedures, safety practices, and equipment use.
- Managed deep-cleaning tasks for cabins, restrooms, and shared spaces with consistent attention to detail.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Education
No Degree -
Austin Community College
Austin, TXSkills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
Timeline
Front of House Shift Leader
Redbud Cafe
01.2024 - Current
Waitress
Josie's Kitchen
07.2023 - 01.2024
Housekeeper
Red Corral Ranch
07.2011 - 06.2016
No Degree -
Austin Community College