Malaki Castro
Weslaco,TX
Summary
Organized and dependable professional with experience supporting daily operations and assisting customers in fast-paced environments. Strong communicator with the ability to follow procedures, handle responsibility, and stay focused under pressure. Known for reliability, attention to detail, and a professional approach to problem-solving.
Overview
2
2
years of professional experience
Work History
Front of House Shift Leader
Chick-fil-A
Mercedes, Texas
12.2023 - Current
- Supervised daily front-of-house operations, ensuring adherence to company procedures and service standards for optimal customer experience.
- Trained and supported team members to enhance service quality and operational effectiveness.
- Communicated with management and staff to resolve operational issues, facilitating smooth front-of-house functioning.
- Handle customer inquiries, complaints, and sensitive situations with professionalism.
- Oversaw cash handling procedures to ensure accuracy during transactions.
- Ensure adherence to policies.
Warehouse Order Selector
H-E-B
Weslaco, Texas
01.2025 - 10.2025
- Accurately reviewed and processed orders in a fast-paced warehouse environment.
- Completed orders on time, contributing to overall warehouse efficiency.
- Followed written and verbal instructions to meet strict accuracy and safety standards.
- Applied attention to detail and time management to maintain high accuracy in order processing.
- Operated independently to meet daily order processing goals.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05-2023
Some College (No Degree) - Business
South Texas College
Weslaco, TXSkills
- Customer service
- Cash handling
- Team leadership
- Operational compliance
- Training and development
- Order processing
- Problem solving
- Food safety
- Effective communication
- Adaptability and flexibility
Timeline
Warehouse Order Selector
H-E-B
01.2025 - 10.2025
Front of House Shift Leader
Chick-fil-A
12.2023 - Current
High School Diploma -
Weslaco High School
Some College (No Degree) - Business
South Texas College