Collin Brighton
Kalispell,MT
Summary
Front-of-House Shift Leader with experience in team leadership, customer service, and shift scheduling. Skilled in staff training, conflict resolution, and keeping front-of-house operations running smoothly during busy service periods.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front of House Shift Leader
Chick-fil-A
Kalispell, Montana
10.2024 - 08.2026
- Ensured seamless front-of-house service during peak meal periods, enhancing customer satisfaction.
- Delegated tasks to team members during shifts and activities, prepared schedules and managed staffing.
- Trained new employees on policies and procedures, improving onboarding efficiency.
- Efficient counter, drive-thru, and dining room flow.
- Maintained a clean, organized dining room and service areas.
Zip Line Tour Guide
Camp Dakota
Scotts Mills, Oregon
04.2022 - 10.2022
- Ensured proper harness and helmet fit to enhance guest readiness before canopy course departures.
- Conducted routine safety checks and maintenance to promptly identify and address equipment issues.
- Equipment inspections reduced risk by identifying wear and secure connection issues.
- Greeted guests warmly and provided timely answers to enhance overall visitor experience.
Education
Bachelor of Business - Business Management
Canvas College
Kalispell, MT05-2028
High School Diploma -
Willamette Valley Christian School
Salem, OR05-2024
Skills
- Operations management
- Shift scheduling
- Team leadership
- Staff training
- Customer service
- Conflict resolution
Languages
American Sign Language
Limited
Timeline
Front of House Shift Leader
Chick-fil-A
10.2024 - 08.2026
Zip Line Tour Guide
Camp Dakota
04.2022 - 10.2022
Bachelor of Business - Business Management
Canvas College
High School Diploma -
Willamette Valley Christian School