Tairi Mena
Customer Service Professional
Austin
Summary
Organized and dedicated Customer and Food Service Professional offering keen attention to detail in both individual and team-focused duties, with exceptional social skills and communication abilities. Dedicated to following health and safety guidelines with a strong track record of reliability, accuracy and efficiency in all tasks. Pursues every opportunity to support team members and proactively address issues to maintain patron satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Front of House Shift Leader
Spread & Co.
Austin
11.2021 - Current
- Maintain thorough menu knowledge and assisted staff in sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervise staff in maintaining safe work practices, food safety regulations and service guidelines.
- Control cash and credit receipts, keeping register accurate, through correct billing, payment processing and cash management practices.
- Manage day-to-day FOH operations to drive quality, standards and meet customer expectations.
Perishable Buyer
The Common Market Co-op
Frederick
07.2021 - 10.2021
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Created and implemented new Standard Operating Procedures to improve and streamline daily operations of purchasing department to maximize productivity and revenue.
- Instituted advanced level of data reporting using Catapult Point of Sales Software to develop purchasing strategies and identify buying trends.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Receiver and Back-Up Perishable/Frozen Buyer
The Common Market Co-op
Frederick
10.2020 - 07.2021
- Collaborated with buyers for seasonal promotions to maintain adequate product stock and drive sales.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
Perishable Receiver
The Common Market Co-op
Frederick
10.2020 - 04.2021
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
Grocery Steward
The Common Market Co-op
Frederick
09.2020 - 10.2020
- Stepped into additional roles during busy times to increase coverage of important stations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Front End Manager
The Orchard Restaurant
Frederick
01.2016 - 10.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Prepared weekly employee work schedules for team members.
Education
Certificate - Emergency Medical Technician
Hagerstown Community College
Hagerstown, MD 05.2018 - 08.2018
Bachelor of Science - Environmental Science
University of Maryland-Baltimore County
Baltimore, MD 08.2012 - 12.2016
Skills
Continuous process improvements
Time management
Recordkeeping ability
Restaurant operations
Complaint resolution
Administrative support
Hospitality service expertise
Clear and effective communication
Inventory
Toast POS
Flexible and Adaptable
Excellent multitasking capability
Certification
TABC Seller Training Certificate
Timeline
TABC Seller Training Certificate
11-2022
Texas Food Handlers Certificate
12-2021
Front of House Shift Leader
Spread & Co.
11.2021 - Current
Perishable Buyer
The Common Market Co-op
07.2021 - 10.2021
Receiver and Back-Up Perishable/Frozen Buyer
The Common Market Co-op
10.2020 - 07.2021
Perishable Receiver
The Common Market Co-op
10.2020 - 04.2021
Grocery Steward
The Common Market Co-op
09.2020 - 10.2020
Certificate - Emergency Medical Technician
Hagerstown Community College
05.2018 - 08.2018
Front End Manager
The Orchard Restaurant
01.2016 - 10.2020
Bachelor of Science - Environmental Science
University of Maryland-Baltimore County
08.2012 - 12.2016