Tairi Mena
Customer Service Professional
Austin
Summary
Organized and dedicated Customer and Food Service Professional offering keen attention to detail in both individual and team-focused duties, with exceptional social skills and communication abilities. Dedicated to following health and safety guidelines with a strong track record of reliability, accuracy and efficiency in all tasks. Pursues every opportunity to support team members and proactively address issues to maintain patron satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Front of House Shift Leader
Spread & Co.
Austin
11.2021 - Current
- Maintain thorough menu knowledge and assisted staff in sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervise staff in maintaining safe work practices, food safety regulations and service guidelines.
- Control cash and credit receipts, keeping register accurate, through correct billing, payment processing and cash management practices.
- Manage day-to-day FOH operations to drive quality, standards and meet customer expectations.
Perishable Buyer
The Common Market Co-op
Frederick
07.2021 - 10.2021
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Created and implemented new Standard Operating Procedures to improve and streamline daily operations of purchasing department to maximize productivity and revenue.
- Instituted advanced level of data reporting using Catapult Point of Sales Software to develop purchasing strategies and identify buying trends.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Receiver and Back-Up Perishable/Frozen Buyer
The Common Market Co-op
Frederick
10.2020 - 07.2021
- Collaborated with buyers for seasonal promotions to maintain adequate product stock and drive sales.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
Perishable Receiver
The Common Market Co-op
Frederick
10.2020 - 04.2021
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
Grocery Steward
The Common Market Co-op
Frederick
09.2020 - 10.2020
- Stepped into additional roles during busy times to increase coverage of important stations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Front End Manager
The Orchard Restaurant
Frederick
01.2016 - 10.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Prepared weekly employee work schedules for team members.
Education
Certificate - Emergency Medical Technician
Hagerstown Community College
Hagerstown, MD 05.2018 - 08.2018
Bachelor of Science - Environmental Science
University of Maryland-Baltimore County
Baltimore, MD 08.2012 - 12.2016
Skills
Continuous process improvements
Certification
TABC Seller Training Certificate
Timeline
TABC Seller Training Certificate
11-2022
Texas Food Handlers Certificate
12-2021
Front of House Shift Leader
Spread & Co.
11.2021 - Current
Perishable Buyer
The Common Market Co-op
07.2021 - 10.2021
Receiver and Back-Up Perishable/Frozen Buyer
The Common Market Co-op
10.2020 - 07.2021
Perishable Receiver
The Common Market Co-op
10.2020 - 04.2021
Grocery Steward
The Common Market Co-op
09.2020 - 10.2020
Certificate - Emergency Medical Technician
Hagerstown Community College
05.2018 - 08.2018
Front End Manager
The Orchard Restaurant
01.2016 - 10.2020
Bachelor of Science - Environmental Science
University of Maryland-Baltimore County
08.2012 - 12.2016
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