THI MAI ANH VO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Shift Leader
85c Bakery Cafe
03.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Answered customer telephone calls promptly, help customers make pre-order.
- Maintain and organize store documents and customer's orders.
- Responded to customer requests for products, services, and company information.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Front Desk Receptionist
Family Business Owner - TD NAILS
06.2020 - 03.2022
- Coordinated customer scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted customers.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Listened closely to customer complaints and responded appropriately to issues.
- Used computer programs and registration systems to schedule customer for services and storage information.
Medical Assistant Intern
Ho Chi Minh City University Of Medicine & Hospital
06.2017 - 06.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Check vital signs, operate EKGs.
- Manage and complete medical records.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating basic medical equipment and apparatus.
Education
Associate of Science - Associate in Pre-nursing
Edmonds Community College
Lynnwood, WA04.2026
M.D. - General Practitioner
University of Medical & Pharmacy HCMC (UMP)
Vietnam 03.2024
Skills
- Computer skills proficiency in Word, Excel,
- Relationship-building
- Mail Distribution
- Project Management
HARD SKILL
- Bilingual (Vietnamese/ English)
- Time and Data management
- Multi-tasking
- Adaptable
SOFT SKILL
Certification
Certified Food Protection Manager
Timeline
Front of House Shift Leader
85c Bakery Cafe
03.2022 - Current
Front Desk Receptionist
Family Business Owner - TD NAILS
06.2020 - 03.2022
Medical Assistant Intern
Ho Chi Minh City University Of Medicine & Hospital
06.2017 - 06.2019
Associate of Science - Associate in Pre-nursing
Edmonds Community College
M.D. - General Practitioner
University of Medical & Pharmacy HCMC (UMP)
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