Ann Leatherman
Albuquerque,NM
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
15
15
years of professional experience
Work History
Cashier
Krogers Grocery Store
Edgewood, NM
01.2025 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing exceptional service and fostering positive shopping experiences.
- Maintained knowledge of store promotions, enhancing customer engagement and driving sales.
- Collaborated with team members to optimize workflow during peak hours, improving service speed and efficiency.
- Led initiatives to enhance checkout processes, resulting in reduced wait times for customers during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Manager
Walmart
Albuquerque, NM
04.2016 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Assisted customers with completing quick and efficient sales transactions.
- Managed accurate and adequate cash stock and inventory balances.
Registered Veterinary Technician
NobleVeterinary Clinic
Hayward, CA
12.2010 - 01.2011
- Administered anesthesia and monitored vital signs during surgical procedures.
- Assisted veterinarians in diagnosis and treatment of various animal conditions.
- Performed laboratory tests, including blood work and urinalysis, ensuring accurate results.
- Educated pet owners on post-operative care and preventative health measures.
- Developed standard operating procedures for efficient clinic workflow management.
- Collaborated with veterinary staff to improve patient care protocols and outcomes.
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
Education
Associate of Science - Veterinary Technology
Western Career College
San LeandroSkills
Facilitated meaningful customer engagements to prioritize client satisfaction and strengthen loyalty
Executed cash transactions to maintain financial integrity and adherence to regulatory standards
Developed strong partnerships with employees and customers to facilitate effective collaboration and teamwork
Directed multiple responsibilities with a focus on efficient task prioritization to support on-time project delivery
Fostered an environment of mentorship and motivation to support clarity and focus in achieving strategic goals
Timeline
Cashier
Krogers Grocery Store
01.2025 - Current
Customer Service Manager
Walmart
04.2016 - Current
Registered Veterinary Technician
NobleVeterinary Clinic
12.2010 - 01.2011
Associate of Science - Veterinary Technology
Western Career College