Ann Lewis
Corona Del Mar,CA
Summary
Dynamic Design Consultant with a proven track record at 3 Day Blinds, generating over $1.5 million in sales. Expert in Adobe Creative Suite and strategic thinking, delivering innovative solutions tailored to client needs. Renowned for exceptional attention to detail and achieving a 98% customer satisfaction rate through effective communication and relationship building.
Overview
19
19
years of professional experience
Work History
Design Consultant
3 Day Blinds
02.2019 - Current
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Consistently generate over 1.5 Million in Sales Revenue
- Average Close Rate of 71%
- 98% Customer Feedback
- Ambassador for New Hire Training and Hunter Douglas VP's
Owner/Showroom Manager
OCbyDesign/DirectBuy
03.2006 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Generated 10 Million on average a year in Sales
- Recruited, Trained and Managed 20+ Employees
- Closed sales on a variety of products including cabinetry, countertops, appliances, flooring & furniture
- Developed “World Class” service standard through employee training and mentoring as well as unique service enhancements such as New Member Orientation and Concierge Services Program
- Maintained Top 10* Satmetrix NPS Scores during 2-year program (*out of 262 locations)
- Daily showroom management including escalated service and conflict resolution issues. Primary contact for BBB, Yelp! and other social media issues
- Coordinated year-round schedule of vendor and member (customer) events. Attendance at many of these events was in excess of 300 guests and included products demonstrations, food/drink & entertainment
- Negotiated over 25 local dealer agreements including product pricing, volume discounts & MDF funds
- Interfaced with over 200 vendors on order placement, status, delivery dates and returns
- Saved $10,000-$15,000/annually through improved credit card usage policy
- Designed and setup showroom vignettes. Responsible for all product, catalog and sample displays
- Established Company’s first Amazon product purchase and fulfillment program
Education
Associate of Arts -
Fashion Institute of Design & Merchandising
Los Angeles, CA06-1991
Skills
- Great attention to detail
- Strategic thinking
- Adobe creative suite
- Web design proficiency
Timeline
Design Consultant
3 Day Blinds
02.2019 - Current
Owner/Showroom Manager
OCbyDesign/DirectBuy
03.2006 - 03.2020
Associate of Arts -
Fashion Institute of Design & Merchandising
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