Ann Lien
Andover,MN
Summary
Dynamic professional with extensive experience at American Student Transportation, specializing in new hire training and employee development. Proven ability to enhance team productivity through effective coaching and curriculum planning. Skilled in public speaking and creative problem solving, fostering a positive learning environment that drives engagement and growth.
Overview
11
11
years of professional experience
Work History
Trainer and Driver
American Student Transportation
08.2018 - Current
- Trained new employees, boosting team productivity.
- Facilitated one-on-one guidance to maximize employee capabilities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Owner/Operator
Lien Transportation
04.2022 - 06.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Private Nanny
Private
05.2014 - 08.2018
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Generals -
Century College
White Bear Lake, MNHigh School Diploma - Generals
Concordia Academy
2400 Dale St N Roseville, MN 55113 United States06.2003
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Curriculum planning
- Student engagement
- Classroom oversight
- Class B CDL
- Trainer certified by the state
Timeline
Owner/Operator
Lien Transportation
04.2022 - 06.2022
Trainer and Driver
American Student Transportation
08.2018 - Current
Private Nanny
Private
05.2014 - 08.2018
Generals -
Century College
High School Diploma - Generals
Concordia Academy
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