Ann Lipinski
Mesa,AZ
Summary
Currently Make outbound calls to families and caregivers to setup deliveries of DME for their loved ones who are on hospice care and service call orders for existing equipment. Also work with the Quality Assurance team. Have experience with using all types of DME equipment because of 30 years of doing Hospice Care.
Quality Assurance for Scheduling/Intake/Dispatch.
Assisted employees who are looking to retire. Went over their plan and payment choices were available to them. Explained how Interest Rates and Federal/State taxes effect there pension benefit amounts. Assisted caller with what information and how to complete retirement paperwork. Averaged 30 phone calls per shift.
Service-oriented Claims and Benefits Specialist with 8 plus years background in claims administration and management. Core competencies include customer focus, effective communication to all parties of the claim and meeting strict deadlines as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Call handling -75 to 100 calls per shift. Meeting and exceeding benchmarks for call talk time and volume. Also Advanced Experience in Private Duty Home Healthcare. Providing care to individual in their home setting according to clients Care plan. Provide clients with assistance in bathing, dressing, grooming, etc. Record and maintain client's information such as vital signs,eating habits, behavior and treatments. Extensive experience with Hospice and Palliative Care.
Overview
21
21
years of professional experience
Work History
Scheduler/Quality Control Technician
Dragonfly Health formally StateServ Medical
Mesa, AZ
06.2023 - Current
- Acts as a liaison between patient/care giver, business clients, drivers, operations to coordinate deliveries and pick ups of DME equipment, ensures all parties have accurate information. May troubleshoot and resolve common delivery issues and preserve the most optimal customer.
- In a timely and accurate manner capture and record appropriate contact and order information in the computer system adhering to standard operating procedures.
- Review system for open and pending orders and prioritize deliveries based on company service expectations and standards.
- Establish any delivery time constraints and schedule delivery or pick up accordingly.
- Maintain communication with technicians to verify order recipients. Relay all information pertinent to meet service levels and insure safety, e.g. place, time, equipment.
- Monitor in/out bound calls for Scheduling/Intake/Dispatch
BENEFIT SPECIALIST
Willis Towers Watson via Aston Carter
Tempe, Az
10.2021 - 01.2023
- Assisted employees who are looking to retire
- Went over their plan and payment choices were available to them
- Explained how Interest Rates and Federal/State taxes effect there pension benefit amounts
- Assisted caller with what information and how to complete retirement paperwork
- Averaged 30 phone calls per shift.
PRIVATE HOME HEALTH CARE PROVIDER
Self Employed and Various Agencies Full/Part Time
Mesa, Az
08.2004 - 06.2021
- Providing care to individual in their home setting according to their care plan
- Preparing meals, observing clients as they take their medication, gathering vitals, provide personal care
- Provide patient with assistance in bathing, dressing, grooming
- Record and maintain patient's information, vital signs, behaviors
- Extensive experience with Hospice and Palative Care.
INSURANCE SPECIALIST
RemX
Tempe, AZ
11.2019 - 04.2020
- Patient advocate to obtain needed expensive medication for client at no or little cost
- Worked with clients health coverage, physician and pharmaceutical companies to get the medication
- Worked through 20-30 cases per shift
- Obtain and complete necessary forms and paperwork for patient in order of patient can obtain needed medication.
CLAIMS CUSTOMER SERVICE REPRESENTATIVE
AGIA
Scottsdale, AZ
04.2005 - 08.2015
- First three years in Life Insurance Department
- Assisted incoming callers in obtaining life insurance
- Went over coverages and costs that were available
- Sent enrollment forms
- Assisted beneficiaries with process of filing for death benefit
- Processed Claim forms when received and forwarded to financial department for pay-out
- As Claims Representative answered phones and gave benefit information to callers
- Sent needed forms to file claim.
Education
HIGH SCHOOL DIPLOMA -
Chippewa Valley High School
06.1978
BACHELOR OF ARTS -
Oakland University
Skills
- Customer and Personal Service
- Critical Thinking
- Reading Comprehension
- Active Listening
- Social Perceptiveness
- Time Management
- Strong Multitasking Skills
- Judgement and Decision Making
- Acted as trusted resource to claims & benefit questions & issue resolution
- Prepare insurance claims forms and intake documents for review completeness
- Knowledge of medical term and coding
- CPT, ICD9/10 & HCPCS
- Provide excellent customer service to insure member satisfaction
- Maintain strict confidentiality
- HIPAA
- Assisted in training new employees
Timeline
Scheduler/Quality Control Technician
Dragonfly Health formally StateServ Medical
06.2023 - Current
BENEFIT SPECIALIST
Willis Towers Watson via Aston Carter
10.2021 - 01.2023
INSURANCE SPECIALIST
RemX
11.2019 - 04.2020
CLAIMS CUSTOMER SERVICE REPRESENTATIVE
AGIA
04.2005 - 08.2015
PRIVATE HOME HEALTH CARE PROVIDER
Self Employed and Various Agencies Full/Part Time
08.2004 - 06.2021
HIGH SCHOOL DIPLOMA -
Chippewa Valley High School
BACHELOR OF ARTS -
Oakland University