- Passionate about balancing physical health with mental and emotional wellness
- Volunteering
- I participate in a variety of outdoor recreational activities
Ann Love
Jacksboro,TN
Summary
Dynamic Licensed Insurance Representative with a goal-oriented mindset and Salesforce proficiency, adept at enhancing client satisfaction through personalized consultations at Bennie Arp State Farm. Proven track record in upselling products and resolving disputes, leveraging active listening to align insurance solutions with clients' long-term financial needs.
Professional insurance representative with solid background in risk assessment, policy management, and client consultation. Focused on team collaboration and consistently achieving results. Skilled in underwriting, claims processing, and regulatory compliance. Reliable and adaptable to changing industry needs, ensuring both client satisfaction and organizational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
Bennie Arp State Farm
12.2021 - Current
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Reported policy changes and company conditions affecting customer satisfaction.
- Participated in industry events to stay current on market trends, enhancing credibility with both colleagues and clients.
- Utilized CRM software to manage client relationships.
Office Manager/Insurance Agent
Linda Kilgore State Farm
04.2008 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Licensed Insurance Sales Agent
John R W Brown State Farm
06.1999 - 03.2008
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Increased client satisfaction by providing personalized insurance consultations and recommendations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Evaluated competitors' products and services to gain competitive advantage.
Education
Associate of Science - Business Management
RSCC
Harriman, TN05-1999
Skills
- Active listening
- Decision-making
- Goal-oriented mindset
- Salesforce proficiency
Accomplishments
- Developed and implemented procedures to increase agency retention.
- Perfect score on agency compliance review
Certification
- Licensed Property, Casualty, Life, & Health for State of TN
Interests
Timeline
Licensed Insurance Representative
Bennie Arp State Farm
12.2021 - Current
Office Manager/Insurance Agent
Linda Kilgore State Farm
04.2008 - 12.2021
Licensed Insurance Sales Agent
John R W Brown State Farm
06.1999 - 03.2008
Associate of Science - Business Management
RSCC
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