Autumn Oakley
Russellville,AL
Summary
Dynamic and results-oriented licensed insurance professional with over 15 years of expertise in sales, customer service, and branch management. Proven track record in cultivating strong client relationships, driving revenue growth, and ensuring compliance within regulated financial and insurance sectors. Skilled in leading teams to achieve operational excellence while fostering a culture of accountability and high performance. Committed to delivering exceptional service and innovative solutions that meet client needs and exceed organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
State Farm Insurance
03.2022 - Current
- Provide consultative insurance solutions in Property & Casualty and Life & Health products
- Build and maintain long-term customer relationships to increase retention and referrals
- Educate clients on coverage options, policy changes, and risk management
- Handle policy servicing, billing inquiries, and claims support while ensuring regulatory compliance t
Branch Manager
Mariner Finance, LLC
01.2018 - 03.2022
- Managed branch operations, sales growth, and customer service
- Extended credit through multiple loan programs while maintaining account retention
- Developed action plans for delinquent accounts, including refinancing and collections
- Supervised, trained, and developed branch staff to meet performance goals
- Implemented internal audits and prepared reports reflecting branch performance
Branch Manager
Southern Management Corporation
04.2014 - 12.2017
- Led branch profitability, sales development, and daily operations
- Trained and managed a team of three employees
- Approved and closed loan applications, renewals, and marginal credit decisions
- Managed collections, legal actions, and complex customer issues
Education
Associate of Applied Science - Business
Northwest Shoals Community College
Muscle Shoals, AL05-2012
Skills
- Customer Retention
- Insurance sales expertise
- Relationship Building
- Cross-Selling
- Compliance
- Conflict Resolution
- Customer Advocacy
- Active listening
- Customer service
- Quotes and sales
- Leads prospecting
- Cold calling
- Teamwork orientation
- Decision-making
- Continuous learning attitude
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
- Alabama State Notary Public (Expires 2027-10-11)
Timeline
Licensed Insurance Representative
State Farm Insurance
03.2022 - Current
Branch Manager
Mariner Finance, LLC
01.2018 - 03.2022
Branch Manager
Southern Management Corporation
04.2014 - 12.2017
Associate of Applied Science - Business
Northwest Shoals Community College