Olivia Slaughter
Bellevue,NE
Summary
Attentive customer service representative with over five years of experience, recognized for exceptional problem-solving abilities and a strong work ethic. Has worked in diverse environments with customers from all backgrounds showcasing adaptability. Has a strong willingness to learn new skills. Passionate about creating positive experiences for customers while continuously seeking opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Representative
Jeff Gotch-State Farm Insurance
12.2024 - Current
- Calculated quotes and educated potential customers on insurance options
- Successfully sold State Farm fire, auto, and life policies consistently
- Made coverage adjustments and other changes to policies upon customers' requests
- Assisted customers with claims process
- Answered office phone promptly and returned missed calls providing reliable and communicative customer service
- Maintained a clean desk area for customers to meet in the office
- Gathered information from State Farm claims, underwriting, tech support, and service to answer customer questions
- Provided empathy driven service when dealing with upset customers
Health Paraprofessional
Bellevue Public Schools
02.2024 - 12.2024
- Maintained and organized up-to-date health records for students
- Oversaw organization and sanitation of health office
- Assisted students with first aid when needed
- Distributed parent/physician approved medication to students
- Obtained required paperwork for medications to be left at school
- Facilitated communication between parents and school staff regarding student health needs
- Was a positive and kind influence on students
Apprentice
Bellevue Pet Adventures - DOG GROOMING
04.2022 - 06.2024
- Relevant Coursework: Animal Handling And Restraint, Animal Behavior
- Responsible for bathing and drying groom dogs
- Bathed, brushed, and trimmed dogs' coats according to breed standards.
- Cleaned and sanitized all grooming tools and equipment after each use.
- Learned how to groom alongside groomers.
- Maintained clean and organized work area.
- Performed basic pet health checks such as ear cleaning, nail trimming, and teeth brushing.
- Oversees welfare of dogs; taking them outside, providing water, etc.
Customer Service Cashier
Walmart
03.2019 - 06.2024
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in register drawer to keep register balanced at start and end of each shift.
- Processed large number of transactions.
- Was in charge of arranging and stocking merchandise.
- Learned how to deal with checks and credit cards.
- Provided attentive and skilled assistance to all customer needs.
Vet Assistant/Receptionist
Harrison Street Animal Hospital - Vet
01.2023 - 02.2024
- Greeted clients and their pets upon arrival at clinic
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered
- Processed payments
- Cleaned and sterilized exam rooms between appointments
- Assisted in surgery preparation
- Obtained information and history from clients to maintain up-to-date medical charts
- Supported euthanasia procedures and disposal following regulations and owner preferences
Cashier/Hostess
Buffalo Wild Wings
06.2021 - 06.2022
- Ensured exceptional guest experiences through friendly and attentive service
- Trained new cashiers and hostesses on restaurant procedures
- Took takeout orders orders over the phone and in person at the front desk
- Prepared delivery orders
- Assisted in food portioning and preparation
- Kept track of drink station inventory and replenished items
- Assisted in expo of food orders and ran food to customers' tables
- Transported dirty utensils, dishes, and trays to kitchen
Education
HIGH SCHOOL DIPLOMA -
Bellevue East High School
Bellevue, NE05-2021
Skills
- Customer Service
- Attention To Detail
- Memory Retention
- Customer Flow Management
- Multitasking and Prioritization
- Safe Food Handling
- Goal-Oriented
- Scheduling
- File Management
- Cleaning and Sanitizing
- Childcare
- Animal Care
Accomplishments
- Nebraska and Iowa Property and Casualty Insurance License
- Nebraska and Iowa Life and Health Insurance License
- First-Aid and CPR Certified
Timeline
Licensed Insurance Representative
Jeff Gotch-State Farm Insurance
12.2024 - Current
Health Paraprofessional
Bellevue Public Schools
02.2024 - 12.2024
Vet Assistant/Receptionist
Harrison Street Animal Hospital - Vet
01.2023 - 02.2024
Apprentice
Bellevue Pet Adventures - DOG GROOMING
04.2022 - 06.2024
Cashier/Hostess
Buffalo Wild Wings
06.2021 - 06.2022
Customer Service Cashier
Walmart
03.2019 - 06.2024
HIGH SCHOOL DIPLOMA -
Bellevue East High School